Customer Success Specialist (Career Services)

Legit is a company from the Genesis ecosystem with a 13-year history. We build products used by millions of people worldwide. Across news, entertainment, and educational content, our products reach over 80 million users monthly.

One of our fastest-growing directions is Shift — a global career coaching service helping job seekers land better opportunities through resume optimization, LinkedIn strategy, interview preparation, and personalized career guidance.

We are looking for a Customer Success Specialist to ensure a high level of user support on their way to finding a perfect job. This is an opportunity to work with an international audience, influence the customer experience, help users make the most of our product, and develop the support function on a global scale.

Responsibilities:

• Communicate with users through written channels (chat, email, social media) on job search topics and product-related queries.
• Create and improve resumes and cover letters.
• Conduct LinkedIn profile audits and provide structured recommendations.
• Upselling relevant services during communication with clients.
• Research job openings and recruiters based on specific client requests.
• Minimize the risk of negative feedback and chargebacks.
• Work with CRM and internal team tools.

Requirements:

• English level: advanced or higher.
• Experience working with international clients via chat and email.
• Strong communication skills: ability to handle client requests professionally and promptly.
• Attention to detail and structured thinking.
• Solution-oriented mindset.

Nice-to-have:

• Experience with CRM systems.
• Experience in sales.
• Genuine interest in career coaching and working with people.

We offer:

• Competitive salary.
• Fully remote work.
• 20 paid leaves.
• Startup environment with high responsibility and impact.
• Opportunity to develop expertise in international career consulting.
• Real career growth to Shift Manager / Team Lead.
• Work in a team building a new product for the global market.

Hiring process:

• If your CV meets our requirements, we reach out to organize a short intro call.
• If it’s a match, we ask you to complete a test assignment.
• In case of successful completion of the assignment, we invite you to an interview.
• If everything suits us both, we send you an offer!

If this all sounds like you, and something you are interested in, do not hesitate to apply!