Contact Center Agent

Position: Contact Center Agent Work Format: Remote Schedule: 2 days on / 2 days off, 12-hour shifts

South Africa Time (SAST):

• 08:00 AM — 08:00 PM
• 09:00 AM — 09:00 PM

Kyiv Time:

• 09:00 AM — 09:00 PM
• 10:00 AM — 10:00 PM

Salary: $800 in the first month. Starting from the second month, bonuses are added, bringing total monthly income to $1,000−1,500.

VUKA MONEY is a Ukrainian fintech company launching a microfinance project in South Africa.

We are currently building our Contact Center team from the ground up and are looking for people who enjoy communicating with customers, know how to persuade, and want to grow together with the project.

What You Will Do

• Contact customers who started a loan application, passed the scoring process, but did not complete the application.
• Identify what prevented the customer from completing the process and help them move forward.
• Assist customers who contact us via chat or customer support hotline with any loan-related questions.
• Guide customers through different stages of the loan application process (acceptance process).
• Help customers install and use the mobile application.
• Follow communication scripts and quality standards.
• Record interaction results in the CRM system.

All communication with customers is conducted in English.

What We Expect From You

• English proficiency at C1 level or higher (spoken and written), as all communication with customers is in English.
• Strong communication and persuasion skills.
• Ability to handle objections professionally and confidently.
• Stress resilience and results-oriented mindset.
• Availability to work a 2/2 schedule with 12-hour shifts.
• Stable internet connection and your own PC or laptop.

Nice to Have

• Experience in a contact center, customer service, sales, or finance.
• Experience communicating with English-speaking customers.
• Experience working with CRM systems.

Schedule and Breaks

• 2 days on / 2 days off.
• 12-hour shifts.
• Lunch break: 60 minutes.
• Two additional 15-minute breaks.

For partial shifts:

• 6-hour shift — 30-minute break.
• 5 hours or less — 15-minute break.

Training and Compensation

Training

• Training lasts 5 working days.
• Training compensation: $150.
• Paid after successfully completing the probation period.

Month 1 (Probation Period)

• Fixed salary: $800.
• No bonus system during the probation period.

Month 2

• Fixed salary: $700.
• Quality bonus becomes available.
• Average total monthly income: $1,000−1,200.

Quality is measured against 10 communication standards in every customer interaction. Calls and chats are reviewed throughout the month. Bonuses start at a quality score of 80%, and each additional 0.1% is rewarded.

Month 3 and Beyond

• Full bonus structure becomes available.
• Average monthly income: $1,100−1,500.

Bonus Structure

Bonuses are available for:

• Quality assurance performance.
• Customer progression through application stages (acceptance metrics).
• Mobile application installations.
• Customer satisfaction ratings from calls and chats.
• Monthly target achievement.

Loyalty Bonus

• 3 months — one-time bonus of $100.
• 6 months — one-time bonus of $200.
• 12 months — one-time bonus of $300.
• Every additional 6 months thereafter — one-time bonus of $300.

Career Growth

The project is being built from scratch, which creates real opportunities for career development.

Potential career path:

• Team Leader
• Supervisor
• Head of Department
• Regional Manager

This is more than just a job — it’s an opportunity to help build a Contact Center from the ground up and grow together with the business.

Apply today, and we’ll be happy to tell you more about the team and the project!