Talent Success Manager, Recruiter

Talent Success Manager

Tempfind | Dental Staffing Technology Platform

Location: Remote / Hybrid (Canada) Employment Type: Full-Time Industry: Dental Healthcare / Technology / Staffing

About Tempfind

Tempfind is a growing dental workforce platform connecting dental clinics with qualified professionals for temporary, recurring, and long-term staffing opportunities.

We’re helping dental practices solve one of their biggest challenges: finding reliable, qualified professionals when they need them.

As we expand across Canada and into the United States, we’re looking for a Talent Success Manager who enjoys working with people, solving problems, and making things happen.

About the Role

As our Talent Success Manager, you’ll be responsible for helping dental clinics successfully fill their staffing needs by connecting them with qualified professionals on the Tempfind platform.

This is a hands-on role that combines talent engagement, marketplace operations, relationship management, and customer service.

Your primary objective is simple: Get more shifts filled by helping the right professionals connect with the right clinics.

You’ll work directly with dental professionals and clinic managers, proactively following up on open shifts, encouraging applications, coordinating bookings, and helping resolve issues before they become problems.

Key Responsibilities

Shift Fulfillment & Booking Coordination

• Monitor new and existing shift postings and proactively work to fill open opportunities.
• Contact suitable professionals by phone, SMS, and platform messaging to encourage applications and bookings.
• Follow up with professionals regarding pending booking requests and shift opportunities.
• Identify qualified candidates for open shifts and help connect them with clinics.
• Proactively contact clinics when strong, qualified candidates are waiting for approval, encouraging timely decisions so opportunities aren’t missed.
• Identify opportunities to place trusted professionals from Tempfind’s Dream Team and make appropriate placement decisions within established booking guidelines.
• Act quickly to help replace professionals following cancellations.
• Prioritize urgent shifts, first-time clinic bookings, and unfilled opportunities.

Professional Engagement & Relationships

• Build strong relationships with registered dental hygienists, dental assistants, and other professionals.
• Re-engage professionals who are registered but haven’t recently accepted or completed shifts.
• Encourage professionals to maintain accurate availability and respond to booking requests.
• Help newly verified professionals complete their first shift and become regular platform users.
• Understand professional preferences, including location, availability, compensation expectations, and preferred assignments.
• Identify obstacles preventing professionals from accepting work and help address them.

Marketplace Operations & Team Collaboration

• Monitor marketplace activity to identify staffing gaps and opportunities.
• Work closely with Clinic Success to support newly registered clinics and their first bookings.
• Collaborate with Professional Onboarding to identify regions where additional verified professionals are needed.
• Escalate promising candidates for recurring assignments, HR Concierge opportunities, or future talent development.
• Maintain accurate notes, follow-up records, and booking activity within the platform.
• Identify and recommend ways to improve fill rates, response times, and the overall booking experience.

What Success Looks Like

Your performance will be measured through clear, practical KPIs:

• Shift Fill Rate: Increasing the percentage of eligible shifts successfully filled.
• Active Professionals: Growing the number of professionals completing shifts each week.
• Engaged Professionals: Increasing the number of professionals applying for shifts or participating in booking requests.
• Completed Shifts: Helping the marketplace consistently deliver more successfully completed shifts.
• Time to Fill: Reducing how long open shifts remain unfilled.
• Cancellation Recovery: Successfully arranging replacements for cancelled bookings.
• First-Time Professional Participation: Helping newly verified professionals complete their first assignments.

What We’re Looking For

• Experience in staffing, recruitment coordination, marketplace operations, account management, or customer success.
• Excellent communication skills and confidence speaking with people over the phone.
• A proactive personality. You don’t wait for problems to come to you.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Comfort working with technology platforms, CRM systems, spreadsheets, and performance dashboards.
• Good judgment when matching professionals with staffing opportunities.
• Ability to work independently while collaborating closely with a small team.
• A results-driven mindset and willingness to take ownership of measurable goals.

Nice to Have

• Experience in dental or healthcare staffing.
• Familiarity with dental hygienist and dental assistant roles.
• Experience with high-volume scheduling or temporary workforce platforms.
• Experience using SMS campaigns, CRM tools, or workforce management systems.

Why Join Tempfind?

• Join a growing Canadian technology company transforming dental workforce management.
• Work directly with an experienced leadership team.
• Take ownership of a role with a visible impact on company growth.
• Build relationships with dental professionals and clinics across Canada.
• Contribute ideas and help shape how our Talent Success operations evolve.

How to Apply

Please submit your resume and a short introduction explaining your experience in staffing, customer success, or marketplace operations.

We’re particularly interested in candidates who enjoy proactive communication, relationship building, and achieving measurable results.