Контактна інформація

Шукач вказав ел. пошту, Instagram та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10022031/

Досвід роботи

Customer support representative

з 09.2021 по 07.2022 (10 місяців)
Multichoice, Lagos (Media)

-Addressed customers courteously using suitable methods and problem-solving skills.
-Resolved technical issues for customers, including login problems, feature inquiries, and account-related concerns.
- Collaborated closely with the product and engineering
teams to identify, reproduce, and report software bugs, ensuring effective problem resolution.
- Actively participated in discussions about complex
cases, sharing insights and contributing to team problem-solving.
-Utilized CRM software to document interactions, track customer feedback, and contribute to continuous improvement initiatives.

Additionally contact information:

Whatsapps: [відкрити контакти](див. вище в блоці «контактна інформація»)
Skype: live:.cid.62535d4ddab3f5c0
Telegram: [відкрити контакти](див. вище в блоці «контактна інформація»)

Customer service representative

з 03.2017 по 06.2019 (2 роки 3 місяці)
UNIKEM Industries, Lagos (Wholesale, distribution, imports, and exports)

-Managed orders per customer request
• Assisted customers with product inquires, provided
support and other customization request
• Preventing store losses using awareness, attention to detail and logistics monitoring
• Focused in customer interactions
• Assisted with inventory management and restocking. contributing to a well-organized and visually appealing
store environment.
• Utilized CRM software to track and manage customer interactions, leading to improved data accuracy and streamlined communication.
-Conducted product training sessions for customers, improving their understanding and utilization of company products.

Additionally contact information:

Whatsapps: [відкрити контакти](див. вище в блоці «контактна інформація»)
Skype: live:.cid.62535d4ddab3f5c0
Telegram: [відкрити контакти](див. вище в блоці «контактна інформація»)

Освіта

UNICAL

Business, Lagos
Вища, з 2018 по 2022 (4 роки)

Додаткова освіта та сертифікати

Certified Customer Experience Professional (CCXP)

2023, 2 years

Знання і навички

• Medical information
• Confidence
• Communicability
• Sale of prescription drugs
• Sale of dietary supplements
• Sale of medical products
• Active listen
• Adaptability
• Time management
• Computer literacy
• Persistence
• SalesWorks
• Conducting online chats
• Conscientiousness
• Ability to work in multitasking mode
• Management of CRM
• Receiving incoming calls
• Fast typing
• Second line of support
• The first line of support
• Organization of internal transport
• Stress resistance
• Organization of road transport
• Organization of international transportation
• Attentiveness
• Online teaching
• Teaching for children and teenagers
• Google Meet
• Conducting individual classes
• Google Classroom
• Quizlet
• Teaching for adults
• Corporate English Teaching
• Skype user
• Educability
• Conducting conversation clubs

Знання мов

• Англійська — вільно
• Французька — середній
• Німецька — початковий

Додаткова інформація

Additionally contact information:

Viber:[відкрити контакти](див. вище в блоці «контактна інформація»)
Skype: live:.cid.62535d4ddab3f5c0