Контактна інформація

Шукач вказав ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10053458/

Досвід роботи

Customer support manager

з 11.2022 по 12.2023 (1 рік 1 місяць)
Delivery-Auto, Remote (Transportation and logistics)

Lead a team of 10-50 agents, conduct monthly performance reviews, and reduce turnover by 15-30%.

Boost CSAT scores by 15-30% and reduce average response times by 40-60%.

Review 50-100 tickets weekly to maintain 95%+ customer satisfaction.

Resolve 10-20 escalations per month within 24-48 hours.

Generate weekly and monthly performance reports for leadership.

Oversee support tools, achieving 100% adoption and reducing manual tasks by 20-40%.

Create and refine SOPs, improving efficiency by 30-50%.

Manage 2-5 crises annually with quick recovery plans.

Work with other teams on 5-10 improvement projects annually.

Recruit and onboard 10-20 new agents per year.

Call center operator

з 02.2022 по 03.2023 (1 рік 1 місяць)
Trucking 42, usa (Transportation and logistics)

proficiency in logistics and dispatch operations

Call center operator

з 06.2014 по 10.2014 (4 місяці)
Allied Health Group, Other countries (Medicine, pharmacy)

prospecting and arranging meetings

Освіта

Taras Shevchenko National University of Kyiv

Office technology management, Kyiv
Вища, з 2017 по 2019 (2 роки)

Знання і навички

• Conducting online chats
• MS Office
• MS Word
• Computer literacy
• PC User
• Personnel management
• HTML
• Communicability
• Educability
• Concentration
• Graphic design
• Knowledge of graphic editors
• Print design
• Adobe Photoshop
• Interior design
• 2D graphics
• Clothing design
• Creativity
• Active sales
• Direct sales
• Ability to work in multitasking mode
• Management of CRM
• B2B Sales
• Purposefulness
• Technical literacy
• Selling
• Technical
• Time management
• Responsibility
• Excellent communication skills
• Goal-oriented
• Business communication
• Phone sales
• Email Marketing
• Sale of household appliances and electronics
• Indirect sales
• Cold sales
• Logistics Software: SAP
• Oracle
• TMS
• Freightos Data Analysis T

Знання мов

Англійська — просунутий

Додаткова інформація

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