Контактна інформація

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Досвід роботи

Customer support representative

з 01.2022 по 09.2024 (2 роки 9 місяців)
crypto choice, Kyiv (Marketing, advertising, and PR)

Closed over 14,352 sales deals for the company.

Possess deep knowledge of crypto market deals, boosting client acquisition by 15%.

Achieved a 30% outbound call conversion rate through strong communication and persuasive sales techniques.

Led and managed a remote team of 10+ sales representatives, consistently surpassing goals at 120% of target for 6 consecutive months.

Optimized CRM utilization, improving lead management efficiency by 20%.

Consistently delivered 20+ FTDs monthly, contributing to steady revenue growth.

Managed operations across 4 time zones, maintaining an 80% client satisfaction rate.

Recruited, trained, and mentored remote sales teams, raising productivity by 25%.

Designed and implemented sales strategies that shortened the sales cycle by 15% and improved closing rates by 25%.

Built and nurtured relationships with 67+ clients, achieving a 75% retention rate.

Partnered with marketing and product teams to increase inbound leads by 15%

Customer support representative

з 03.2020 по 04.2024 (4 роки 2 місяці)
nidstrom, Kyiv (IT)

Handled an average of 40–60 customer inquiries daily via phone, email, and chat, achieving a 95% first-contact resolution rate.

Provided technical support and troubleshooting for software and hardware issues, reducing ticket escalation by 25%.

Maintained detailed records of customer interactions in CRM systems, improving data accuracy and response time by 30%.

Collaborated with IT teams to identify recurring issues and recommend solutions, leading to a 15% reduction in repeat complaints.

Delivered product training and onboarding support to new clients, increasing user adoption rates by 20%.

Consistently met or exceeded performance KPIs, including customer satisfaction (CSAT 90%+), average handling time, and resolution speed.

Освіта

Taras Shevchenko National University of Kyiv

Office Technology management, Kyiv
Вища, з 2016 по 2018 (2 роки)

Додаткова освіта та сертифікати

Customer service skills, Alison Online

2023, 1 year
Сертифікат

Знання і навички

• Користувач Salesforce
• MS Office
• Direct sales
• Active sales
• Recruitment for retail
• Sonata
• Confidence
• Adaptability
• Hardworking
• Communicability
• Online teaching
• Conducting individual classes
• Google Classroom
• Teaching for children and teenagers
• Educability
• Teaching for preschoolers
• Conducting group classes
• Google Meet
• Quizlet
• Teaching for adults
• Holding meetings in Zoom
• Goodwill
• Teaching
• Conflict-free
• Corporate English Teaching
• Kahoot!

Знання мов

Англійська — просунутий

Додаткова інформація

telegram link
t.me/elmareow

email
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phone
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viber
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