Олена

Olena Reha
Professional Summary
Detail-oriented and empathetic professional with experience in customer
relations, conflict resolution, team management, and human resources. Skilled in
full-cycle HR processes — from recruitment and onboarding to employee
adaptation, performance monitoring, and offboarding. Experienced in
maintaining employee records, preparing HR reports, and ensuring compliance
with internal policies and labor standards. Adept at fostering a positive work
environment, supporting team communication, and enforcing workplace
discipline. Also experienced in user moderation, policy enforcement, and
handling complaints in digital spaces. Strong multitasker with excellent
communication skills, quick decision-making abilities, and advanced knowledge
of digital tools and social media platforms. Proven ability to stay calm under
pressure and effectively resolve complex issues.

CONTACT
[відкрити контакти](див. вище в блоці «контактна інформація») Professional Experience
[відкрити контакти](див. вище в блоці «контактна інформація») Head of Branch Networks
Just In LLC — Ukraine / Remote | 2018 – 2022
[відкрити контакти](див. вище в блоці «контактна інформація»)
Warsaw, Poland Resolved conflict situations with clients and staff, ensuring quick
resolution in line with company policies.
Handled user complaints and requests in a structured and professional
SKILLS manner.
Monitored compliance with internal company policies and standards.
Social Media Marketing Managed internal communication and conducted training for new
Office equipment Zoom employees on behavioral standards and procedures.
Google Workspace Created reports to track performance metrics and incident resolutions.
Managed full-cycle recruitment: job postings, candidate search and
Microsoft Office Adobe
selection, and conducting interviews.
Photoshop / Figma
Implemented onboarding and adaptation processes for new employees,
Information Architecture including probation period monitoring.
ChatGPT UI / UX Organized staff training, evaluations, and compliance with corporate
standards.
EDUCATION Fostered a positive team environment, focusing on employee motivation
and development.
Bachelor’s Degree in Design Handled offboarding processes in compliance with internal regulations
Vasyl Stefanyk Precarpathian National and labor laws.
University | 2013 – 2017

Office Manager
COURSES Panorama Plaza Shopping Center — Ukraine | 2011 – 2016
HR - managment Coordinated internal operations and communication across departments.
UI/UX Designer Beetroot Academy | 2022 Supported users and clients during events and everyday interactions.
Handled documentation and correspondence for internal and external
matters.
LANGUAGES Assisted in organizing secure and effective environments for guests and
tenants.
English - Intermediate
Ukrainian — Native Freelance Content Manager / SMM
Russian — Advanced Instagram Store "Decor_Sweet_Home" | 2022 – 2024
Polish — Beginner
Developed and published content according to the social media plan.
Created engaging and respectful user interactions in comment sections
and direct messages.
Volunteer / Regional Coordinator
Designed visuals (photo, video, graphics) to align with community tone
International Charitable
and brand policy.
Foundation "We Are From
Ukraine!" | 2022 – Present
Supervised communication and coordination with local volunteers.
Provided organizational support and ensured adherence to internal policies.
Maintained public communication and represented the foundation online.