Viktoria

Viktoria Alexandrova

Professional business assistant with 10 years of experience in large blue-chip companies. I effectively cope with organizational and administrative tasks of any level of complexity, I have a deep understanding of business processes, developed skills of self-organization, communication and an excellent command of English

• Slovenia, Maribor,
• [відкрити контакти](див. вище в блоці «контактна інформація»)
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• LinkedIn:
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WORK EXPERIENCE
VODUŠEK D.O.O., SLOVENIA
07/2022 – present, part-time
https://www.vodusek.eu/o-nas/
Translator
Key achievements:
• Translated requests for proposals (RFP) which resulted in the client obtaining a new business contacts.
Responsibilities:
• Serve as interpreter for the CEO.
• Liaise with clients to discuss any uncertain points and to address any requests for amendment.
• Construct customer-focused guides.
• Conduct face-to-face and telephone interpretations when required.
• Retrieve and translate articles from internet.
INSIGNIA GROUP OF COMPANIES, BRATISLAVA, SLOVAKIA 09/2022 – 07/2023
https://www.insignia.com/
VIP Service Manager
Key achievements:
• Implemented corporate services to internal customers (Executive Board, CEO, a total of 12 TOP managers) in order to improve internal service, which also enabled managers to better feel and see the company's product through the eyes of customers, and, I accordingly, to make faster and better decisions to improve it.
Responsibilities:
• Administrative and travel support of the VIP clients: booking of air tickets, private flights, hotels, villas, yachts, transfers, visa support, communication with private clinics, lawyers, etc.
• Crisis resolution: negotiations on lifting of punitive sanctions for cancellations of reservations less than 24 hours in advance, search for clinics in case of sudden health problems with customers, work with refunds, etc.
• Control of settlement payments with customers.
MHP PRJSC, KYIV, UKRAINE 11/2020- 06/2022
https://mhp.com.ua
CEO Business Assistant
Key achievements:
• Organized the management system of operational tasks and effective communication between executors, top managers and CEOs of MHP representative offices abroad (Slovenia, UAE, Cyprus, UK), ensured control over the execution of orders with the provision of feedback to the MHP CEO, which increased the efficiency of the implementation of operational tasks.
• In connection with the purchase of a private jet, fully accepted its management: signed a contract with DC-aviation, was responsible for the maintenance of the aircraft, the order of slots for departures / arrivals, document flow, purchases and the crew of the aircraft, performed the management of complex and crisis flights (more than 100 flights to different countries).
Responsibilities:
• Full support of the CEO and the company's executive board in all organizational and administrative tasks: calendaring, task noting, informing about deadlines, organizing meetings and trips, preparing for interviews and video negotiations, preparing reports and presentations.
• Correspondence, processing of incoming mail, preparation of draft replies, electronic document management.
• Management of 8 foreign and Ukrainian bank accounts: control of transactions and funds, communication with the bank at the request of the company.
• Preparation and coordination of meetings of the company's management with foreign partners (Spain, Dubai, Germany). Taking minutes of meetings and monitoring communication with the consulting company teamOn Corporate Finance regarding transactions for the acquisition of a foreign asset.
• Coordination of charitable initiatives with the company's partners and state bodies, for example, the signing of the Memorandum of Cooperation of MHP with the Ministry of Culture of Ukraine and the National Museum "Pyrohovo".
• Administration of monthly budgets, conclusion and control of contracts with contractors, including Bentley Ukraine, Porsche Ukraine, Artedona, Heirlooms, Gourmet Deliveries, Monc Blanc, Zegna.
• Support for HR processes, for example, registration of a temporary residence permit in Ukraine for EU citizens and other countries.
ALTCOM FIG 05/2013 - 10/2020
Executive Board Assistant
Key achievements:
• Concluded a corporate agreement with Turkish Airlines which allowed the company to reduce the company's costs for flights to the main destinations by 40% and to receive additional benefits (6 cards in the VIP lounge at Istanbul Airport), as well as special fares for new destinations.
• Coordinated the restructuring project in partnership with the PWC Company. All structures of the company were involved in the project: finance, HR, development department. As a result, the management company ALTCOM GROUP LLC was established.
Responsibilities:
• Optimization and maintenance of the personal and corporate calendar of the CEO.
• Interaction with the Executive Board on all projects and construction objects of the company, organization of meetings of the executive board, minutes taking, data collection, preparation of reports and presentations.
• Correspondence with foreign partners and customers from Holland, Turkmenistan, Saudi Arabia.
• Organization of trips of the Executive Board, including flights, visa support, accommodation, transport and social events.
• Provision of full administrative support.
DONETSK CHAMBER OF COMMERCE AND INDUSTRY, DONETSK, UKRAINE 10/2012 - 05/2013
Leading Specialist of International Cooperation Department
Key achievements:
• Organized a regional economic forum for 150 people, attracted 10 speakers - representatives of large manufacturing companies of the region and the executive authorities, as well as 5 major sponsors of the event.
• Mastered diplomatic protocol and introduced improvements in the organization of official visits of representatives of the Chamber of Commerce and Industry.
Responsibilities:
• Attraction of new customers, providing them with full information about the services of Donetsk Chamber of Commerce and Industry.
• Business correspondence with members of the Chamber, European embassies and consulates, state executive authorities in order to provide traffic accident services.
• Organization of events for members of the Chamber and partners.
• Conclusion of contracts and control of receivables.
EDUCATION:
• Donetsk National University, Ukraine, 2013
Master's degree: English translator
• Donetsk National University, Ukraine, 2008
Diploma of Specialist: System Administrator

ADDITIONAL EDUCATION:
British Council, Business English, 2016
Finance for non-financiers, 2022

SKILLS
• MS Office,
• SAP knowledge
• Microsoft Dynamics CRM
• Nintex K2

LANGUAGES
• English – C1
• Ukrainian – native
• Russian – native
• German – A2 (with the purpose to receive B1)

SUPPL. INFORMATION
• Driver's license: category B received in 2020