Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10270534/

Досвід роботи

Junior Project Manager

з 08.2021 по 10.2022 (1 рік 3 місяці)
Online-store «Pleer», Київ (Роздрібна торгівля)

Functions:
— Planned and executed web development projects with daily communication with the team and stakeholders
— Supervised and coordinated a team of developers (incl. 1FE (JS), 2BE (PHP), 1BA, 1QA)
— Ensured timely and budget-friendly project sprints delivery by managing and utilizing Jira
— Collaborated with other departments and external partners to ensure smooth customer experience

Results:
— Successfully launched and operated an online sales channel with an efficient development process and team organization

Marketing and Sales Specialist

з 02.2021 по 08.2021 (7 місяців)
Online-store «Pleer», Київ (Роздрібна торгівля)

Functions:
— Collaborated and supported with the marketing project manager and sales specialists, designer and copywriter, and stakeholders
— Collected and analyzed data on the performance and outcomes of marketing and sales campaigns

Results:
— Optimized marketing and sales costs and resources, and improved competitive advantage and market position

Sales Manager

з 06.2018 по 02.2021 (2 роки 9 місяців)
Online-store «Pleer», Київ (Роздрібна торгівля)

Functions:
— Advised and sold products to customers by phone and enhanced customer satisfaction and loyalty
— Developed and maintained a high-performance client base and achieved sales goals

Results:
— Improved communication, negotiation, problem-solving and customer service personal skills

Insurance Sales Manager

з 06.2015 по 06.2018 (3 роки)
PJSC «Ingosstrakh», Київ (Фінанси, банки, страхування)

Functions:
— Acquired and retained B2C clients for forming a high-quality insurance portfolio by providing car insurance, health and property insurance policies and cross-services

Results:
— The branch exceeded the sales plan and improved customer satisfaction and loyalty

Middle Banking Sales Manager

з 05.2013 по 09.2014 (1 рік 5 місяців)
PJSC «VTB Bank», Харків (Фінанси, банки, страхування)

Functions:
— Led and trained a team of banking sales managers to develop and manage a portfolio of B2C by offering banking solutions
— Closed deals with clients by negotiating the best terms and conditions for both parties
— Analyzed market data and competitors’ actions to devise effective sales strategies and tactics

Results:
— The branch led and strengthened positions in the sales of banking services in Kharkiv

Banking Sales Manager

з 12.2012 по 05.2013 (6 місяців)
PJSC «VTB Bank», Харків (Фінанси, банки, страхування)

Functions:
— Acquired and retained B2C clients for forming a diverse portfolio by providing deposits, loans, payment cards and money transfer

Results:
— The branch occupied a leading position in sales of banking services

Banking Sales Manager

з 04.2012 по 12.2012 (9 місяців)
PJSC «Alfa-Bank», Харків (Фінанси, банки, страхування)

Functions:
— Attracted and retained B2C clients for forming a high-quality loan portfolio by providing consumer loans, insurance and cross-services
Results:
— The branch achieved and strengthened leading position in sales of banking services in Kharkiv

Banking Sales Manager

з 06.2011 по 11.2011 (6 місяців)
PJSC «A-Bank», Харків (Фінанси, банки, страхування)

Functions:
— Acquired and retained B2C clients for forming a profitable portfolio by providing loans, deposits, money transfers and payment cards
Results:
— The new branch rivaled with leaders in banking service sales

Освіта

Kharkiv Institute of Banking, University of Banking of the National Bank of Ukraine

Banking supervision/ Banking business/ Economy and entrepreneurship, Харків
Вища, з 2006 по 2012 (6 років)

Додаткова освіта та сертифікати

Project Management Certification by Google

5 months
Сертифікат

Digital Marketing & E-commerce Certification by Google

4 month
Сертифікат

QA Manual

3 months
Сертифікат

Web Design Fundamentals

1 month
Сертифікат

Знання і навички

• Уміння аналізувати
• Управлінські навички
• Google Analytics
• Google Ads
• Ведення CRM
• SQL
• Project management
• Risk management
• Quality Management
• Problem Solving
• Scrum
• Agile
• Project planning
• Project Execution
• SMM
• Search Engine Marketing
• SMO
• Customer Engagement
• Mobile application testing
• Manual testing
• Знання STLC
• Software Development Life Cycle
• Knowledge of test design techniques
• Postman API
• TestRail
• Writing test cases
• JSON
• Marketing funnel
• SEM
• Customer persona
• Marketing
• SEO
• Email-маркетинг

Знання мов

Англійська — вище середнього

Додаткова інформація

Summary:

— A versatile results-oriented Project Manager with a diverse expertise in banking and insurance sales, and web projects
— Successfully delivered an online store project, managing and coordinating a team of developers, analysts and testers
— Completed Google Project Management and QA Manual courses, as well as Fundamentals of Web Design and Digital Marketing

Objectives:

— To use my skills in project management, web development and sales for successful delivery online businesses, e-commerce and edtech projects
— To grow professionally and gain knowledge from expert Project Managers in project management, edtech and digital marketing

Hard skills:

— Advanced PC user (Google Sheets, Google Docs, Word, Excel, Power Point, Outlook, Visio)
— Proficient in Jira, Confluence, Google Analytics
— Familiar with web development (JS/PHP) and UX/UI design (Figma, Balsamiq)

Soft skills:

— Responsible, punctual, friendly and adaptable
— Quick learner, efficient and results-oriented
— Excellent communication, negotiation and problem-solving skills
— Team player with interpersonal skills