Olesia

OLESIA OLIINYK

Cell: [відкрити контакти](див. вище в блоці «контактна інформація») | E-mail: [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn

Summary

As a specialist with an outstanding set of skills, I am looking for a position within the Proofreading and
Editing sector. Being a passionate learner of languages, I am open to new things and cultures, and
driven by constant improvement. With my competence in proofreading and eliminating errors to
ensure an uninterrupted and pleasing reader experience, I am ready to join the team that strives for
impeccability. My expertise in proofreading, editing, content creation and translation helps me polish
the ideas and be confident in their quality. I possess a keen eye for detail with a comprehensive
understanding of language and format, which allows me to elevate every piece of writing to its
highest potential. On top of that, I have proven to be a conceptual thinker with superb organisational
and time management skills. Reliability and accuracy enable me to multitask and adjust in a
fast-paced environment. I truly believe that efficient communication consists of targeting the right
audience, highlighting crucial data, and adding a personal touch.

Qualifications

● Possessing excellent written and verbal communication skills — English (IELTS 7,5), Ukrainian
and Russian languages
● Resourceful and meticulous in creating and translating eloquent text content
● Known for building positive relationships with diverse individuals and groups
● Able to thrive in team-based or independently-motivated settings
● Exhibiting strong leadership abilities with an orientation on creating an effective teamwork
atmosphere
● Extremely organised, accurate and attentive to details and facts
● Gifted at multitasking and prioritising
● Devoted to completing all tasks thoroughly and in line with job specific standards
● Efficient in time management and meeting deadlines
● Flexible and capable of adapting to changing business needs
● Fast learner, focused on personal growth, willing to take any additional training to improve
professional capabilities
● Reliable in handling sensitive and confidential information

Education and Training

Editing 2.0 | currently enrolled
Litosvita Educational Platform, online
PROfession Copywriter UA|11/2023
Genius Space Educational Platform, online

HR Management Course|06/2023
Laba Educational Platform, online

Google Sheets for Business |03/2023
Laba Educational Platform, online

Events Management Course |11/2020
New Skills Academy (CPD approved), online

Bachelor of Philology | 05/2012
Kamianets-Podilskyi Ivan Ohiienko National University, Ukraine

High School Diploma | 05/2008
Kamianets-Podilskyi Lyceum, Ukraine

Experience

EDUCATIONAL PLATFORM PROOFREADER |08/2023 to present time
Yappi Corporate, Ukraine
● Spotting and correcting spelling, grammar and punctuation mistakes to improve the educational
experience
● Detecting inaccuracies and logical incoherences by exercising meticulous fact-checking
● Making suggestions on restructuring sentences for clarity and improved comprehension
● Verifying consistency of the platform language, style, format and visual elements
● Providing rule-based explanations to the corrections and negotiating offered suggestions with the
editor-in-chief

PEOPLE OPERATIONS SPECIALIST |11/2021 to 07/2023
iDeals Virtual Data Rooms, United Kingdom
● Handled company-wide communication, including articles, announcements, congratulations and
surveys
● Administered the full cycle of the onboarding process and participated in its constant
improvement
● Kept thorough track of employees’ records and sensitive company information
● Created and executed original concepts for a variety of company gifts and merch products
● Organised and hosted memorable local and international team events, both online and offline
● Supervised existing employee benefits programme, took part in construction and implementation
of the new benefits
● Oversaw the department’s expenses and provided detailed timely reports
● Carried out office management duties for the company’s existing offices worldwide along with the
search and opening of new locations

FOH SUPERVISOR |10/2020 to 06/2021
Mr. Mike’s Steakhouse Casual, Winkler, MB, Canada
● Oversaw all front and back of the house restaurant operations
● Ensured customer satisfaction through promoting excellent service; responded to customer
complaints tactfully and professionally
● Analysed staff evaluations and feedback to improve the customer’s experience
● Trained new employees and provided ongoing training for all staff

CLIENT SERVICE PROFESSIONAL | 01/2021 to 04/2021
H&R Block, Morden, MB, Canada
● Managed large amounts of incoming phone calls and mail
● Handled customer complaints, provided appropriate solutions and alternatives; followed up to
ensure the resolution
● Kept records of customer interactions, processed customer accounts and filed documents
● Followed communication and privacy procedures, guidelines and policies

SENIOR BAR SERVER | 05/2014 to 03/2020 (contract based)
Royal Caribbean Cruise Line, Miami, USA
● Provided exemplary service to guests in line with company GOLD Anchor Standards
● Accurately computed bills and presented payments, inputted accurate data in the point-of-sale
system
● Enrolled inventory procedures according to the management requirements
● Responded efficiently to customer concerns and inquiries and provided appropriate answers
escalating major issues to the supervisor immediately

CALL CENTRE REPRESENTATIVE |07/2018 to 03/2019
Lanet Network Internet Provider, Ukraine
● Managed large amounts of inbound and outbound calls promptly
● Identified customers’ needs, clarified information, researched every issue and provided solutions
and alternatives
● Seized opportunities to upsell products when they arose
● Built sustainable relationships and engaged customers by taking the extra mile

Certifications and Accomplishments

● IELTS Certificate C1 — 7.5
● Driving licence (category B)
● Royal Caribbean Employee of the Month — May 2017, May 2019