Oluwapelumi

Oluwapelumi Akinwande

Date of birth: 10/07/2000 Nationality: Nigerian (Nigeria) Gender: Female Phone number:

[відкрити контакти](див. вище в блоці «контактна інформація») (Mobile) Email address: [відкрити контакти](див. вище в блоці «контактна інформація»)

Address: Travessa Hildebrando Silva 7, 3040-197, Coimbra, Portugal (Home)

ABOUT ME

I am an oriented professional with 5 years of experience as a customer service representative, recruiter, and sales
representative. I am a highly motivated and result-driven person with a proven track record and a good academic
background. In my experience in these successful roles, I was able to ensure customer satisfaction, troubleshoot
problems and customer needs, present product features, negotiate terms, and close deals. Understanding hiring
needs, conducting interviews, assessing qualifications, and facilitating the hiring process.

WORK EXPERIENCE

06/08/2016 – 03/05/2018 Abuja , Nigeria
SALES SUPPORT ASSISTANT MONSAUR LIMITED

1. I helped with general sales support tasks, such as supporting the development of sales plans and managing the
clerical activities of sales efforts.
2. Verifying client invoices and other accounting documents or records, compiling data, and preparing reports.
3. With my excellent communication and negotiation skills, I was able to close contracts.
4. I provided excellent customer service by assisting customers with inquiries, product information, and purchases.
5. I developed comprehensive business development plans and growth projections.
6. Collaborate with colleagues to develop effective sales and marketing strategies.
7. I recommended additional products and services to customers based on their needs and preferences to
maximize sales opportunities

05/06/2018 – 11/03/2020 kharkov, Ukraine
CUSTOMER SERVICE REPRESENTATIVE MD GROUP

1. Successfully handled customer inquiries via phone, email, and live chat, consistently meeting or exceeding
performance targets.
2. Resolved customer issues promptly and efficiently, maintaining a high level of customer satisfaction. I
demonstrated empathy and patience when dealing with challenging or upset customers, ensuring a positive
customer experience.
3. Conducted customer feedback surveys to identify areas for improvement, contributing to a 20% increase in
customer satisfaction scores.
4. I participated in ongoing training sessions to stay informed about product updates, company policies, and
customer service best practices.
5. Ensuring that customer service activities align with company policies and procedures.
6. A good understanding of web services.
7. In general, I have great interpersonal, problem-solving, and communication skills

08/07/2020 – 07/02/2021 Ukraine
RECRUITMENT OFFICER AMNEX

1. I collaborated with hiring managers to understand staffing needs and define job requirements.
2. I reviewed resumes and applications to assess the qualifications and suitability of candidates for specific roles.
3. I conducted reference checks to verify candidates' employment history, qualifications, and professional process.
4. I utilized various channels, such as job boards, professional networks, and industry events, to identify and
extract potential candidates.
5. Conducted HR interviews, tech interviews, and offer calls.
6. Kept accurate and up-to-date records of recruitment activities, including candidate information and hiring
decisions.
7. Tracked and analyzed recruitment metrics to assess the effectiveness of sourcing and improve recruitment
outcomes.
20/03/2021 – 30/10/2021 Kharkov, Ukraine
SALES COMMERCIAL MANAGER LENOX COMPANY

1. Co-ordinated activities prior to the start of the day.
2. Co-designed the menu and specials of the day
3. Managed floor orders and logistics of home delivery
4. Designed discount specials and also in-house events for customers
5. Maintained overall customer satisfaction
6. Prepared reports of inventory and orders.
7. Ability to thrive with minimal guidance and handle uncertainty effectively.
8. Collaborated with colleagues to develop effective sales and marketing strategies.
9. I implemented sales strategies to drive business growth and market penetration.
10. I have excellent communication and negotiation skills.

22/11/2021 – 10/02/2022 Kharkov, Ukraine
CUSTOMER AND SALES REPRESENTATIVE ORBUS

1. Provided excellent customer service by addressing inquiries, resolving issues, and ensuring overall customer
satisfaction.
2. Utilized consultative selling techniques to understand customer needs and recommend appropriate products or
services; successfully upsold products
3. Customer satisfaction at all times to answer questions and resolve any emerging problems from customers. Attained
monthly and weekly targets.
4. Completed questionnaires on the phone with the seniors in the U.S. regarding receiving benefits from the
investment plans.

10/08/2022 – 10/02/2023 Lisbon , Nigeria
TECHNICAL COMPLAINTS HANDLER SORITE

1. Provided technical support to customers and reviewed incoming customer claims through various channels such
as phone calls, emails, and online platforms.
2. Conducted thorough investigations to assess the validity of the claim, which may involve communicating with
the customer, reviewing records, and gathering additional information needed.
3. Maintained regular communication with the customer to provide updates on the status of the claim, request
additional information if necessary and address concerns or questions.
4. Made informed decisions on the validity of claims, determining whether to approve, deny, or negotiate based on
company policies and guidelines.
5. Document claims decisions, justifications, and any settlement terms according to company procedures and legal
requirements.
6. Provided feedback on claim processes, suggesting improvements to enhance efficiency, customer satisfaction,
and overall effectiveness.

24/02/2024 – 22/04/2025 United States
SALES REPRESENTATIVE EAGLE WINGS AVIATION LLC

• I Identified and targeted potential customers who may require private jet services, including high-net-worth
individuals , corporate clients, charter companies, and government entities.
• Utilized digital marketing tools, cold calling, and email campaigns to generate leads.
• Regularly followed up with existing clients to offer new services, upgrades, or tailored packages.
• Advised customers on the best options for their needs (e.g., aircraft type, flight schedule, in-flight services).
• Stayed updated on industry trends, market conditions, and competitor offerings.
• Understood client preferences and emerging demands (e.g., electric or eco-friendly jets, new destinations)
• Ensured that all sales and contractual activities comply with aviation laws, safety standards, and regulations.
• Had excellent verbal and written communication skills, with the ability to present complex information clearly.
• Understanding of private aviation, including the different types of jets, industry regulations, and market trends.

EDUCATION AND TRAINING

07/09/2017 – 20/07/2023 Kharkov, Ukraine
MBBS V.N Karazin National University

Address Svobody Square 4, Kharkov, Ukraine
06/09/2001 – 12/07/2011 Ogun , Nigeria
JUNIOR SECONDARY SCHOOL CERTIFICATE Green land Hall

05/09/2011 – 12/07/2015 Lagos, Nigeria
SENIOR SECONDARY SCHOOL CERTIFICATE Caleb International college

Address Magodo, Lagos, Nigeria

11/12/2016 – 31/08/2017 Kharkov, Ukraine
FOREIGN LANGUAGE CERTIFICATE ( RUSSIAN LANGUAGE) V.N Karazin National University

Address Svobody Square 4, Kharkov, Ukraine

04/09/2023 – 07/12/2023 COIMBRA, Portugal
FOREIGN LANGUAGE CERTIFICATE ( PORTUGUESE LANGUAGE) iefp

04/04/2024 – 12/07/2024 COIMBRA, Portugal
FOREIGN LANGUAGE CERTIFICATE ( PORTUGUESE LANGUAGE) iefp

LANGUAGE SKILLS

Mother tongue(s): ENGLISH | YORUBA
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

RUSSIAN A1 A1 A1 A1 A1

PORTUGUESE B2 B2 B2 B2 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

Microsoft Office Microsoft Word Social Media Google Drive Zoom Instagram Microsoft Office (Outlook,
Excel, Word, PowerPoint) Experience in ERP and CRM systems (Salesforce, Hubspot, Odoo, Vtiger, etc...) Google
(Google Drive, Google Docs, Google Slides, Google Sheets, Google Meets, Google Trends)) Use of communication
programs (Mail, Google Meet, Zoom, Skype) Use of Email (Yahoo Mail, Gmail) CRM: SalesForce.com, PeopleSoft.