Микола

MYKOLA BUDERATSKYI
SYSTEM ADMINISTRATOR \ TECH. SUPPORT \ HELPDESK AGENT

Prof ile
Qualified administrator with hands-on experience with
different technologies. The main duties on previous working places were
improving and supporting IT infrastructure on different levels. Properly
designed infrastructure is а key to prosperity of a company, therefore, the
main objectives of my work is to grow up productivity of working process
and to optimize costs of IT environment of the company. Looking for a job
with interesting tasks

Central support helpdesk specialist (second level support) 2021 - 2024

"Rhenus Freight Network" GmbH Kyiv

Contacts Troubleshooting all types of issues users had with Windows OS and Microsoft
products remotely and on the spot.
 [відкрити контакти](див. вище в блоці «контактна інформація»)
Managing and troubleshooting tickets in OTRS ticket system.
 [відкрити контакти](див. вище в блоці «контактна інформація»)
User management in SugarCRM (within the competence of second level
 Kyiv support)
User management in Jira and Confluence (within the competence of second
level support)
Skills
Improved the skills working in a big international company with 39000
Paramedic + first aid skills employees.
5+ years Developed very diplomatic and flexible communication style taking into account
Drivers license 15 years with the specificities of employees f rom different countries.
no accidents

Languages
English - fluent

Ukrainian - native

Russian - fluent
System Administrator and tech. support 2019 - 2021

"DVK Publishing" PO Kyiv

Selecting/purchasing parts for new PC, PC assemblage, software
installation.
Installation of network routers, WI-FI routers/access points.
Remote Administrator software.
Diagnostics and damage repair of work stations, laptops, monitors,
peripheral equipment.
Administrating Windows server, Active Directory,
DHCP-server, DNS-server, file server, printing server,
software based firewall
Administrating accounting server, Me-Doc, 1С7-1C8 (within the
competence).
Planning and extending internal network of the company, due to the
company growth.
Administrating servers of the company, providing its continual activity.
Setting hardware of servers and server equipment.
Dealing with non-typical, sophisticated technical situations in short
terms.
Technically has not made much progress (only information security), but i
improved my skills in working with people, more flexible solutions, and
working with foreigners has become even more efficient.

Paramedic\driver 2014 - 2019

Rescue Service - Ukrainian Armed Forces Donbass region

Noticeable break in career (2014-2019) was due to participation in the
ATO/JFO (ООС) in Donbass region.
System Administrator and tech. support 2009 - 2013

"UPK Audit" LLC Kyiv

● Technical support for customers and partners
● Work with Helpdesk
● Maintain office cabling system
● Setting up and monitoring office phone system
● Maintaining and administrative tasks (create, modify, delete users and
groups)
● Development of group policies and automatic deployment software in the
company's network, and development of network security policy document
(Security Policy)
● Administration and Configuration mail server
● Monitoring of use and security f rom external threats
● Centralized antivirus software network security
● Provide operational videoconferencing systems based on MS Live Meeting
● Daily monitoring of a computer network for threats inside the network
● Analyzing system information f rom the network equipment Allied Telesys,
DELL, 3Com
● Monitoring company's servers
● Remote user support other offices using DameWare NT Utilities
● Operability assurance network services DNS, DHCP, FTP
● Organization of trust between multiple Domains Company, creation
subnets and configuring vlan
Improved server management skills (Windows Server) and learned to work
well and successfully in a large and very demanding team.

Co-founder and head of the company's t.s.dept. 2006 - 2009

"Alex Group" LLC Kyiv

Co-founder and head of the company's technical support department.
● Windows family Services/Servers deployment; Active Directory Domain
Services, DNS Server, Remote Desktop Services, DHCP Server, File Services,
Print Services, 1C 7-8 Programs, LIGA ZAKON Server.
● Repairing equipment, laptops, and personal computers.
Learned to make responsible decisions and manage staff.

Technician 2003 - 2006

"Step" LLC Kyiv

● Technical support for customers
● Work with Helpdesk
● Maintain office cabling system
● Fixing incidents on customer hardware equipment
● Selecting/purchasing parts for new PC, PC assemblage, software
installation.
Gained extensive experience in working with software, networks and most
importantly - learned to work with complex customer and employee
requests.
Education

Transport and electronics 2001 - 2003
Kyiv Professional Lyceum of Transport