Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10320182/?puid=90200

Досвід роботи

Support Manager

з 02.2024 по 03.2026 (2 роки 2 місяці)
New School Education Agency (Educational services, pre-qualifier), Remote (Education and science)

-I worked as a Cold Call Specialist, playing a key role in the early stages of the student acquisition funnel.
-My primary responsibility was to initiate outbound communication with prospective clients, introduce educational services, and identify individuals with a genuine interest in studying abroad.
- I used my over 5 years of experience and a consultative approach to engage potential students and their families, ask targeted questions to understand their goals, and assess their readiness to proceed.
-I effectively qualified leads based on predefined criteria such as academic background, budget, and timeline, ensuring that only high-potential prospects were passed on to the Admissions team.
-I consistently exceeded call (150 - 200 per day) and lead qualification targets by 50%
-I maintained accurate and up-to-date records in CRM systems and consistently met and exceeded daily and weekly KPI targets.

Tools:,Slack, Zendesk, Chatwoot, Customised CRM, Kommo CRM, Zadarma

Sales manager

з 01.2022 по 12.2024 (3 роки)
Ascend Atlethics, Kyiv (Beauty, fitness, sports)

-I provided real-time chat support via Instagram, ManyChat, WeChat, Chatwoot, among others, converting conversations into direct sales.
-I recruited, trained, and supervised a 5-person chat support team delivering 24/7 coverage.
-I helped drive daily sales volumes exceeding $70,000 USD through chat-based selling strategies.
-I implemented response scripts, quality standards, and shift workflows.
-I consistently met or exceeded daily and weekly performance targets and KPI's.

Tools: Instagram, Telegram, ManyChat, Socialgrowth.co, Wechat, Google Workspace

Sales Manager

з 12.2020 по 01.2022 (1 рік 2 місяці)
Adornis Wallpapers Inc., Remote (Construction, architecture, interior design)

-I conducted outbound calls (150-200 per day) to homeowners, interior designers, and businesses, introducing the company’s wallpaper solutions and identifying clients interested in enhancing their spaces.
-I engaged prospects in meaningful conversations according to script to understand their needs, preferences, and project timelines.
- I maintained detailed records of client interactions and lead status in CRM systems to enhance smooth teamwork.
-I consistently met or exceeded lead generation and qualification targets and KPI's.
-I increased conversion rates through effective client screening and follow-up.
-I collaborated with installers to ensure seamless communication and scheduling to build good customer relationships and experience, resulting in repeat sales and more referrals.

Tools: Slack, Zendesk, Chatwoot, Customised CRM, Kommo CRM, Zadarma

Customer Support representative

з 12.2018 по 12.2019 (1 рік)
Dispatcher247, Remote (Transportation and logistics)

Fast Appliance Repair (Home Services) — Orlando / Remote
-Scheduled appliance repair appointments and efficiently dispatched technicians.
-Upsold additional services and maintenance plans during customer interactions.
-Collected and managed customer reviews to improve online reputation.
-Wrote informational articles for the company website to support SEO and customer education.
Tools: Jobber, Housecall Pro, Zadarma

Освіта

Taras Shevchenko National University of Kyiv

Computer Science, Other countries
Вища, з 2016 по 2020 (4 роки)

Bachelor's Degree

Додаткова освіта та сертифікати

Diploma In Customer Service & Business Management

2025, 6 months

Havard Management Certification Course

2020, 5 months

Sales Processes

2019, 3 months

Customer Support And Experience Management

2021, 6 months

Diploma in Customer Service

2026, 3 months

Знання і навички

• Самостійність
• Ведення онлайн-чатів
• Швидкий набір тексту
• Ведення CRM
• Asana
• Harvest
• Прийом вхідних дзвінків
• Перша лінія підтримки
• Уміння працювати в режимі багатозадачності
• Комунікабельність
• Trello
• Zendesk
• Slack
• Sales Expert
• Sale
• QuickBooks

Знання мов

• Англійська — вільно
• Українська — початковий

Додаткова інформація

In my approach to professional endeavors, I hold certain principles close to heart. I firmly believe in the power of empathy and active listening to understand and fulfill the needs of customers.