Oleg

ALEX (OLEG) TARTAKOVSKY
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OBJECTIVE
An extremely confident, highly motivated and hard-working candidate with a diverse career background in Customer service, Travel industry (booking & Sales), Office Support and Administration and Call center telephone support services. These career placements are supported by experience;
customer service delivery and general business administration as demonstrated in my previous employment placements.

Key strengths include:
1.Establishing an instant rapport with clients, colleagues and Senior Management
2.Delivery of exceptional customer service
3.Maintaining customer relationships and encouraging repeat business
4.Working under pressure in a high-volume Travel and Tourism -focused environments
5.Maintaining excellent communication, inter-personal skills
6.Strengths in general Information Technology and POS applications, (Excel, Word)

Key Travel industry strengths include:

1) Two years of solid experience as a Travel Consultant,
2) Trained with travel agency software,
3) Passionate about travel and tourism,
4) Knowledge of latest tourism trends,
5) Personal travel experience,
6) Good understanding of different tourism offerings and options,
7) Zealous about customer service and sales,
8) Good knowledge of travel software
9) Knowledge of additional languages (Russian, Ukrainian, Slovak)
10) Excellent sales and presentation skills
11) Customer oriented mindset
12) Critical thinker and problem solver
13) Team player
14) Good organisational and time-management skills
15) The candidate with rich personal experience in traveling

Professional Assets
• Ability do planning and organising for the Business as required. In my previous role I did planning and organising for the upcoming travel according the the wants and needs of our staff members and our company's (business) requirements.
• Ability to work under pressure and meet demanding deadlines while maintaining a strong customer focus and commitment to excellence in service delivery
• Demonstrated ability to problem solving and showing an initiative, cooperation and commitment to the team
• A fast learner, willing to undergo further training as required by my employer
• Well suited, physically and emotionally, to the demands and challenges of working with good experience working with children (with special needs)
• Reliable and hardworking, highly disciplined and people-focused candidate with the ability to multi-task
• Overall a highly motivated and personable team player with a strong work ethic.

EXPERIENCE

2023 -2024 - a Private International school, Lyceum, Kiev. The English language teacher.

• Teaching students at school, (Taught English to YEARS 4, 5, 6, 7, 8, 9, 11)
• Utilized various text books, (Cambridge, Prepare, GO Getter, Focus 5 etc.)
• Liaising with staff members, Senior Management and parents,
• Some office administration duties,
• Utilized schools’ CRM, Moodle, SchoolToday platform.
• Developed an individualised teaching plan for students with special needs.

2021 jan.-2023 jan. Travel consultant (office administration)– Flight Centre Travel Group Sydney.

• Provided / arranged:

• Carrier reservations
• Hotel reservations
• Car rental arrangements

• Provided information on travel deals & packages to clients,
• Offering advice to clients and destinations,
• Research and selecting suitable destinations, accommodations, flights, transportation options, and other travel needs
• Creating detailed travel itineraries tailored to the employer’s needs and budget,
• Organizing all necessary travel documents, (including tickets, passports, visas, and other paperwork)
• Ensuring all necessary travel arrangements are made in time and according to budget,
• Handling reservations for activities such as tours, events, or restaurant bookings
• Assisting with any additional travel needs, such as currency exchange or insurance
• Managing the employer’s personal and business needs while traveling
• Handling travel emergencies, (re-booking flights and hotels),
• Managing/ creating detailed travel itineraries, (including flight and transportation arrangements), booking flights and accommodation, hotels and cars for rent, excursions and making restaurant reservations,
• Scheduling meetings, budgeting for travel expenses,
• Researching destinations and accommodation options,
• Handling reservations for activities such as tours or events.
• Budgeting for travel expenses.
• Assisting with documentation such as visas or passports.
• Researching, exploring and revising different travel destination options
• Exploring destinations and travel prices. Advising regarding customs, cultures, weather conditions, destinations, activities, reviews etc.
• Researching and studying clients’ specifications and desires,
• Suggesting suitable travel options that best suite clients' needs
• Booking tickets, reserving accommodation, organising rental transportation
• Providing useful travel material such as guides, maps and event programs
• Learning about latest industry trends
• Attending webinars, conferences and other educational programs
• Booking flights and hotels, casework management,
• Liaison with airport agencies, airline companies, travel agencies overseas,
• At times had autonomous projects/ tasks; and also worked in a team to achieve great results by putting all the work together with the team.

2020- 2021 QCC Hospitality supplies group, Client support and customer service agent.
• Conducting telephone and face to face interviews with customers, analysing and collating information,
• Coordinating various warehouse logistics and administrative roles within the company,
• Identified customer problems
• Developed and proposed solutions to customer problems
• Implemented solutions to resolve customer problems
• Evaluated outcomes of the customer service solutions
• Working with B2B clients, receiving e-mails from customers, responding to phone calls, messages and emails, sending invoices to clients,
• Regular written and verbal communication with clients, keeping them updated about orders and products they requested,
• Utilizing Problem solving and conflict resolution strategies,
• Working on a tight schedules, completing tasks prior to the due date/ before the dead line.
• Implementing strategies and planning ahead to make sure to achieve companies’ sales targets individually, as well as, within a team.
• Planing daily and weekly negotiations;
• Preparation of proposals and presentations;
• Working with third-party providers of transport, logistics and export services (requesting quotations, agreeing on the best prices for supplies, monitoring export procedures, etc.).

2019-2020 Communication agent, Nextiva company call center consultant
• Conducting telephone and face to face interviews with customers, analysing and collating information,
• Managing between office workload and verbal and written both ways communication well, especially while under pressure, actively listening and working with others in a team towards set goals,
• High level ability to work autonomously, with exceptional productivity, as well as in a team context. In fact, I can work faster and better under pressure
• Utilizing office equipment, such as photocopiers, fax machines, scanners and other. Involvement in troubleshooting related to office equipment
• Booking appointments, utilizing office software applications, updating calendars, notifying staff and management of any changes,
• Working with various MS Word documents: WORD, EXCEL, MS Outlook, Adobe Reader and PDF Programs,
• Preparing/ sending correspondence, such as, letters, e-mails for clients

2019 Office Administration, - Smith Family Australia
• Demonstrating professional telephone communication manner, while assisting clients with telephone inquiries, taking messages and using an office database to enter and manage client details for future reference. Ensuring confidentiality;
• Verbal and written communication with clients, sending and receiving correspondence, with great attention to details,
• Managing between office workload and verbal and written both ways communication well, especially while under pressure, actively listening and working with others in a team towards set goals,
• Updating clients' data, often multitasking utilizing both a telephone and a computer,
• High level ability to work autonomously, with exceptional productivity, as well as in a team context. In fact, I can work faster and better under pressure
• Utilizing office equipment, such as photocopiers, fax machines, scanners and other. Involvement in troubleshooting related to office equipment
• Booking appointments, utilizing office software applications, updating calendars, notifying staff and management of any changes,
• Working with various MS Word documents: WORD, EXCEL, MS Outlook, Adobe Reader and PDF Programs,
• Preparing/ sending correspondence, such as, letters, e-mails and newsletters for clients

­­­­Office Support / customer service - IKEA SUPA Centre, Sydney
• Assisting clients with telephone inquiries, resolving issues, updating suppliers' data, using office software application
• Functioning as an active participant with other team players, leading by example, showing initiative, sharing openness and reliability while working on various projects (encouraging diversity, different views and talents in a team),
• Performing general clerical duties, such as: filing, collating documents, receiving and sending mail
• Communicating efficiently and effectively with suppliers, staff and delivery drivers, ensuring exceptional work ethics, demonstrating dignity and respect,
• Dealing with customer complaints, formulation of solutions and processing the refunds as required
• Assisting staff members with motivation and inspiration whilst providing superior customer service
• Keeping all the verbal and written communication with clients confidential. Personal files folded in locked cabinets
• Often working under pressure, multitasking, which required a great attention to detail

Bank Teller, - Sales and Customer service- The Commonwealth Bank of Australia, Bondi Junction, Sydney,
• Meeting and greeting clients, supporting client verbally,
• Dealing with cheques, bank transfers, putting deposits into a bank account,
• Consulting clientele regarding different bank products and services,
• Arranging interviews for prospective bank customers,
• Assisting in opening new bank accounts,
• Always well presented, neat, accurate, polite, honest with clients, with great attention to details,
• Demonstrated advanced products knowledge, provided advice to clients
• Demonstrated excellent teamwork: with clients, other team
• Meeting and exceeding sales targets,
• Being the 1st point of contact for enquiries across multiple channels
• Maintaining customer relationships

EDUCATION

2004 Diploma in Business Management – TAFE, Sydney
2005 Certificate Touch Typing – TAFE, Sydney
2016 - - University of New England, Bachelor of Social Work 3rd year. Distance education
2006 Diploma in Community Services – TAFE, Sydney

• IT Skills: Competent IT skills – utilising MS Windows platform
• Experience utilising REX Real Estate software,
• MS Office Suite of Products including: Word, Excel and Outlook
• Touch typing skills (In English)
• Fluent in English, Russian and Ukrainian

COMMUNICATION

• Developing professional relationships with customers and work colleagues
• Utilising office software applications, database and updating calendars and business schedules
• Providing strong product knowledge to customers and other team members
• Professional telephone communication manner, including: answering customers' inquiries and taking messages.
• Utilising office equipment, such as photocopiers, fax machines, scanners and other. Involvement in troubleshooting related to office equipment.

LEADERSHIP

• Ability to work under pressure and meet demanding deadlines while maintaining a strong customer focus and commitment to excellence in service delivery
• Highly pro-active and focused on taking an initiative
• Ability to obtain, maintain and develop a strong customer relationship with clients,
• Consistently meeting and exceeding sales target on a weekly basis
• A fast learner, willing to undergo further training as required by my employer
• Well suited, physically and emotionally, to the demands and challenges of working as solid “right-hand” toward the smooth running of a highly reputable business organization
• Reliable and hard- working with a desire to launch a new and demanding career path
• Highly disciplined and people- focused candidate with the ability to multi-task
• Overall a highly motivated and personable team player / leader with a strong work ethic

REFERENCES

Excellent references will be made available upon request.