Особисті дані приховані

Anzhelika Mykhailiuk
Vinnytsya, Ukraine, [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE Dynamic professional with over three years of experience in high-impact roles, specialising in customer
communication and operational efficiency. Proven ability to enhance engagement and satisfaction through
strategic team leadership and innovative communication solutions. Expertise in logistics management ensures
streamlined processes and improved service delivery. Adept at anticipating needs and optimising workflows,
driving productivity and decision-making to support organisational objectives. Committed to fostering
collaboration across departments and elevating overall performance.

E M P L OY M E N T H I S TO RY

Feb 2024 — Aug 2024 Assistant to the CEO, Agrum Iuris
In the role of Assistant to the CEO, responsibilities included providing direct support to the CEO by managing
schedules and coordinating communications. Ensured the smooth operation of daily activities and facilitated
efficient decision-making processes. This position required a proactive approach in anticipating needs and
resolving issues as they arose.

• Streamlined communication between departments, improving overall efficiency.
• Organized and prioritized the CEO's schedule to maximize productivity.
• Assisted in preparing presentations and reports for strategic meetings.

Sep 2021 — Jul 2023 Head of Customer Communication Department, Global Meals,
Columbus, OH
As the Head of the Customer Communication Department, the focus was on developing and implementing
strategies to enhance customer engagement and satisfaction. This role involved overseeing a team responsible
for managing customer inquiries and feedback, ensuring that all interactions were handled professionally and
promptly.
• Led a team that achieved a 30% increase in customer satisfaction ratings within one year.
• Developed training programs for staff to enhance communication skills and service delivery.

Sep 2020 — Nov 2021 Logistics Specialist, TRT, New Jersey
In the capacity of Logistics Specialist, responsibilities revolved around coordinating supply chain activities and
ensuring timely delivery of products. The role involved managing inventory levels, liaising with suppliers, and
optimizing transportation processes. Attention to detail and problem-solving skills were crucial for handling
logistical challenges and maintaining operational efficiency.
• Successfully reduced transportation costs by 15% through route optimization.
• Collaborated with cross-functional teams to enhance supply chain efficiency.

E D U C AT I O N

Sep 2015 — Jun 2019 Bachelor's degree in Ukrainian Philology, Donetsk National
University, Vinnytsia

Sep 2019 — Jun 2021 Master's degree in Ukrainian Philology, Donetsk National
University, Vinnytsia

SKILLS Customer Communication Experienced Critical Thinking Experienced

Logistics Management Experienced Problem Solving Experienced

Team Leadership Experienced Operational Efficiency Experienced