Дар'я

DARIA VOLKOVA
BUSINESS OPERATIONS LEADER
Chief of Staff | Business Transformation | Strategic Operations
Porto, Portugal | Remote across Europe | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Business Operations Leader with 7+ years of experience building and scaling operational processes in
international, remote-first companies. My background spans business operations, people operations,
compliance, recruitment, infrastructure, legal, sales, marketing and cross-functional project delivery.
I have supported organizations of 250+ employees, contributed to scaling a startup team from 5 to 70 people,
and led complex initiatives involving multiple business units, functions and external partners.
My greatest strength is quickly adapting to unfamiliar business domains, bringing structure to complex
operational challenges and successfully delivering cross-functional initiatives from concept to execution.

CAREER HIGHLIGHTS
· Scaled team 5 → 70 employees
· Built operational infrastructure supporting 250+ employees
· Built 700+ strategic partnerships & influencer collaborations
· Contributed to $4.5M product launch

CORE EXPERTISE
Business Operations • Operations Management • Process Improvement & Automation • Cross-functional
Project Leadership • Executive & Founder Support • People Operations • Recruitment • Organizational
Development • Vendor & Partner Management • Identity & Access Management • Information Security •
Compliance • KPI / OKR Management • Knowledge Management • Cost Optimization

PROFESSIONAL EXPERIENCE

Business Operations Manager
Already Media / Playprogress-Unipessoal, Lda
Porto, Portugal / Remote | Jul 2024 - Present
· Lead and continuously improve operational processes across three international business units, partnering
with HR, Finance, Legal, IT and SEO leadership to drive operational efficiency and business continuity.
· Own the company's operational infrastructure, including Identity & Access Management (1Password),
onboarding/offboarding, governance of 500+ business accounts, trusted devices, two-factor authentication
(2FA) and secure account recovery processes.
· Manage 200+ corporate phone numbers across multiple providers, ensuring uninterrupted access to critical
business systems, payment management, renewals and technical support.
· Drive process automation and operational excellence by identifying opportunities to eliminate manual work,
optimize workflows and improve cross-functional collaboration.

Daria Volkova | Business Operations
· Lead the implementation of operational systems and digital tools, coordinating vendor communication,
migration, testing, rollout and company-wide adoption.
· Designed and implemented a structured employee onboarding ecosystem, including the company's learning
platform, SOPs, internal policies, employee guides and knowledge base, significantly improving onboarding
consistency and knowledge sharing.
· Coordinate quarterly KPI, OKR, bonus and timesheet processes, partnering with Finance and department
leaders to ensure data accuracy and reporting consistency.
· Support information security and operational governance through access control, security awareness
initiatives, compliance processes and internal operational standards.
· Participate in leadership recruitment, conducting English-language interviews and supporting hiring decisions
for management positions within the Indian business unit.
· Lead cross-functional strategic initiatives, including registrar API integrations, infrastructure optimization,
vendor management, service audits, cost optimization and content protection projects.
· Coordinate international business travel and conference participation for employees with different
citizenships, managing visa requirements, documentation and end-to-end travel logistics.
· Act as an operational partner for founders and business leaders, taking ownership of complex cross-
functional initiatives that require coordination across multiple departments and external stakeholders.

Chief Operating Officer / Business Operations & Growth
Lifty.io / Drunk Robots / Certified.app
Tallinn, Estonia / Remote | May 2021 - Feb 2024

· Partnered with founders and executive leadership to scale business operations across Product, Marketing,
Sales, Legal and Operations in a fast-growing international remote-first company.
· Designed and optimized operational processes, improving cross-functional collaboration, onboarding,
internal documentation, SOPs and knowledge management across the organization.
· Built and coordinated operational workflows across multidisciplinary teams, aligning Product, PR, Influencer
Marketing, Performance Marketing, Design, Copywriting and external partners to deliver strategic business
objectives.
· Led vendor sourcing, commercial negotiations and operational delivery across technology, marketing and
business services.
· Successfully delivered 150+ influencer collaborations with creators, KOLs and Web3 communities,
supporting global product launches and brand awareness.
· Established 500+ strategic partnerships with Web3 projects, blockchain games and ecosystem partners
through business development and co-marketing initiatives.
· Represented the company at international blockchain and Web3 conferences, identifying partnership
opportunities, pitching products, evaluating emerging technologies and expanding the company's business
network.
· Directed the operational execution of the Drunk Robots go-to-market strategy, contributing to the complete
sell-out of 10,101 NFTs (~$4.5M).
· Built and scaled the Certified.app community to 19K+ X followers, 4.5K+ Telegram members and 5K+
Zealy participants.
· Played a key role in scaling the company from 5 to 70 employees, participating in recruitment strategy, CV
screening, interviewing candidates and supporting hiring decisions across leadership and specialist positions.
· Organized international online and offline events for 500+ participants, coordinating logistics, partners,
vendors and cross-functional teams.

Daria Volkova | Business Operations
Chief Operating Officer | Head of Sales | Head of Legal Operations
Platinum Company Ltd.
Seychelles / Remote | Jun 2018 - May 2021

· Rapidly progressed through four leadership roles—from Legal Assistant to Head of Legal Operations, Head
of Sales and Chief Operating Officer—reflecting consistent business impact and executive trust.
· Led company-wide operational planning, process optimization and cross-functional coordination, improving
collaboration across legal, sales, and operational functions.
· Oversaw legal operations, commercial contracts, licensing, regulatory compliance and external legal
partnerships while supporting strategic business decisions.
· Built and managed the sales function, developing sales processes, commercial proposals, customer
negotiations, and performance tracking.
· Managed relationships with external vendors, contractors and service providers, negotiating commercial
terms and ensuring successful project delivery.
· Planned and delivered large-scale online and offline corporate events for 500+ participants, coordinating
budgets, logistics, vendors, and end-to-end execution.

Pools & Decks Supervisor
Carnival Cruise Line
USA / International | Oct 2016 – May 2017
· Led daily operations of a 38-person multicultural team responsible for safety, service quality and
maintenance across 14 pools/whirlpools and 5 passenger decks.
· Coordinated shift planning, performance supervision, incident resolution and cross-department collaboration
in a high-volume international environment.

Founder & Dance Instructor
Bali Dance Studio
Bali, Indonesia | Mar 2015 - Apr 2016
· Co-founded and operated one of Bali's first Latin dance studios, leading business development, marketing,
sales, partnerships, event organization and day-to-day operations.
· Built the studio from the ground up, combining entrepreneurship, customer acquisition and operational
management.

ADDITIONAL PROFESSIONAL EXPERIENCE
Senior Lawyer — Yaroslav Grishin & Partners
State Enforcement Officer — Ministry of Justice of Ukraine

EDUCATION, TOOLS & LANGUAGES
Master of Laws, Yaroslav Mudryi National Law University, Ukraine (2007-2012)
Tools: PeopleForce • Jira • Confluence • Notion • 1Password • Google Workspace • Microsoft 365 • Slack •
PipeDrive • AI productivity tools • Registrar & Hosting Platforms • Anti-detect Browsers
Languages: Ukrainian - Native | Russian - Fluent | English - Fluent | Portuguese - Elementary (A2).

Daria Volkova | Business Operations