Алла

Alla Grinko
Sharjah, UAE
Cell: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Objective
To achieve the role’s efficiency through customer services coordination and smooth office administration with excellent organizational skills, outmost attention to detail, accountability, effective multitasking, and
and professional courtesy.

Professional Summary

• 2 years of office management in UAE
• 5 years of administrative work experience in UAE
• 7 years of customer service work experience
• 9 years of secretarial experience
• 2 years of the guidance for Canadian Visa application process
• languages: English, Russian, Ukrainian

Technical Skills

• MS Office 360 (Word and Excel, Outlook, PPT, etc.)
• CRM:1C (versions 7.7,8.2)
• Oracle

Relevant Expertise

• Excellent organizational and social interaction skills
• Able to remain confidential at all the time, to tight deadlines and take initiative
• Efficient time management skills
• Strong customer service skills, courteous, have polite telephone manner
• Courtesy in handling phone calls, inquiries, requests, assisting visitors
• Able to compile, analyze and present material clearly and concisely
• Meticulous attention to detail
• Exceptional multitasker, efficient in organizing and prioritizing work
• Worked with various CRM systems, including preparation of sales documentation
• Efficient communication with all team members in various functional areas and
across organization levels
• Ability and experience to support with on-boarding new joiners

Work Experience

Senior Executive Customer Service May 2022- Nov 2023
VFS Global/Hexaware Technologies BSP, UAE,Dubai
Scope of work:

• Ensured customer support with any issues related to the organization’s mission and services
• Resolved customers concerns and answered additional questions related to the procedures
• Oversaw customer satisfaction surveys and ensured consistent business efficiency by handling and analyzing all cases and pending resolution enquiries
• Handled gathering confidential and personal data while adhering to GDPR compliance
• Coordinated cases resolution and ensured all customers were well attended
• Esacalated complex cases to the management, when required

Office Manager Sep 2020 - May 2022
Valuepharma Medical Equipments, UAE, Sharjah
Scope of work:

• Oversaw general office operations, maintained friendly working environment and atmosphere
• Assisted sales team by professionally directing the flow of information and traffic of enquiries
• Coordinated appointments and meetings and managed General Manager’s schedule
• Coordinated domestic and international travel, including flights, hotels, and car rental reservations
• Managed purchasing office supplies and equipment, maintained proper stock levels
• Performed special assignments, when directed by the management
• Coordinated admin support for the Sales Manager and Marketing Department
• Planned and assisted with conferences attendance, company events
• Greeted visitors, responded all incoming calls and delivered smooth and courteous client service
• Organized files, work areas, and ensured office equipment is fully operational
• Assisted with HR tasks of onboarding of new hires
• Scheduled interaction internal and external meetings for the General Manager

Administrator Dec 2014 – Jul 2020
Dynamic Hospitality, UAE, Dubai
Scope of work:
• Managed the branch’s administrative routine, in addition, providing support to other teams
• Proactively proposed to improve efficiency of administrative operations, initiated solutions
• Ensured that all operational requirements are met in a timely manner
• Coordinated internal and customer meetings and events
• Responded incoming email queries and general admin correspondence
• Managed admin and office related supplies such as stationery, equipment and furniture
• Received and dispatching deliveries/documentation, mail, courier
• Assisted Operations supervisor with HR related on-boarding staff, and off-boarding team members, ensure proper handover is maintained
• Responded and resolving telephone and in-person enquiries, and concerns
• Greeted customers and visitors with courtesy and hospitality
• Made sure that the operational system is fully functional, troubleshoot when needed
• Oversaw appearance of the work space and functional areas
• Proactively took initiative to solve operational issues

Administrative Assistant (maternity cover) Sep 2014 - Dec 2014
Abstract Group Ltd., Dubai, UAE

Retail Supervisor Sep 2013 - Sep 2014
‘’Office Prestige’’ Odessa, Ukraine

Sales Consultant Sep 2011 - Sep 2013
''Santa Alka'', Odessa, Ukraine

Wholesale Supervisor Nov 2008 - Nov 2011
"Pharmacom Ukraine", Odessa, Ukraine
(wholesale of pharmaceutical supplies)

Senior Retail Consultant July 2004- Oct 2008
"Palmira-Ruta" (Monarch, fashion footwear)
Odessa, Ukraine

Administrative Secretary July 1994 - Sep 2003
Ukrainian military, Odessa district Aviation division, Ukraine

Education
Business Administration & Correspondence Diploma
College of Business Administration, Odessa region, Ukraine
(High Distinction)

Spoken Languages
English (fluent), Ukrainian (native), Russian (fluent, 2nd native)