Денис

Denys Bezsmertnyi
JUNIOR PYTHON DEVELOPER

Experience in technical support has broadened my understanding
of internal processes and provided valuable skills. Taking a Python
course at A-level has given me additional tools and confidence to
succeed. Ready to put what I have learned into practice.

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EXPERIENCE
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MIDDLE TECHICAL SUPPORT MANAGER
Dnipro
Murka Games
Linkedin
March 2021 - Present
Github

Managed user inquiries through the Helpshift platform,
SKILLS offering assistance to players with game-related
JavaScript & HTML & CSS
questions and effectively resolving technical issues.
MySQL & PostgreSQL
Utilized administrative panels and tracking systems,
Git & Github
Django including BigQuery, to troubleshoot and resolve

Django Rest Framework technical challenges faced by players.

Python Mentored employees.

Redis Authored comprehensive training manuals to facilitate

Linux the onboarding of future technical support staff.
PyTest & Unittest Contributed to the translation of documentation into
BigQuery English, ensuring accessibility and understanding
Jira & Slack across a wider audience.
Helpshift Utilized analytical insights from customer feedback
EDUCATION and support data to drive ongoing product
improvement initiatives.
BACHELOR`S DEGREE
V.N. Karazin, Kharkiv National University COURSES
Sep, 2017 - May, 2021 PYTHON ADVANCED

MASTER`S DEGREE A-Level Jun, 2023 - Dec, 2023

ENGLISH LANGUAGE COURSES B1
V.N. Karazin, Kharkiv National University
Green Forest School Jun, 2023 - Dec, 2023
Sep, 2021 - Dec, 2022
CONFLICT RESOLUTION TRAINING

LANGUAGE Savvy Jul, 2022

STRESS RESISTANCE AND PREVENTING
English (B1) EMOTIONAL BURNOUT
Russian (native) Savvy Oct, 2023
Ukrainian (native)