Михайло

Mykhailo Kuich

COO / Head of Operations | Process & Team Management Aug 2024 - Sep 2026

NDA (essays / Scientific publications Scopus/WoS) remote
Operational management of a cross-functional team encompassing sales, marketing, human
resources, and order fulfillment
Development and optimization of business processes (BPMN), improvement of operational efficiency
Planning and managing human resources
Implementation of CRM/LMS systems for process automation
Managing customer acquisition channels and analyzing their effectiveness (SEO, Meta, Google Ads,
Name TikTok Ads)
Kuich Mykhailo
Oversight of contractors and external teams
Phone number
Preparation of management reports: P&L, cash flow statement
[відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram Operational scaling of the business and quality control of service delivery
@mich2093
Email
[відкрити контакти](див. вище в блоці «контактна інформація») Results:
Date of Birth Developed and implemented a system of key performance indicators (KPIs) across teams, improving
operational productivity
20-11-1993
Building a Sales Department from Scratch
Raised staff quality standards
city Established a new organizational structure with new departments: marketing, sales, HR, and editorial
Khmelnytskyi/Kyiv Launched a new line of services
Socical media Reduced the onboarding time for new employees by 50%
Achieved target metrics (revenue, margin, conversion)
LinkedIn
Increased conversion to paid subscriptions by 15% compared to the same period last year

Language Proficiency

Ucrainian Native System administrator Aug 2023 - Aug 2024
Self-employed (software configuration), remote
English A2
Software and systems administration
Managing interactions with vendors and software

Interests Troubleshooting technical issues
Tennis Budgeting
Running Technical specifications for developers
Target Shooting Skydiving
Outdoor Activities



Community outreach worker (CCCM) Jan 2023 - May 2023

Charitable Foundation, Rokada, Khmelnytskyi
Organizing and conducting meetings/negotiations with representatives of local authorities and
community leaders
Organizing and conducting social, educational, or cultural events
Organizing motivational events for internally displaced persons to encourage their participation in
local self-government processes
Analyzing needs and identifying priorities for assistance to internally displaced persons
Distribution of humanitarian aid
Monitoring community needs, followed by the organization of activities to address them
Preparing reports for UNHCR

HRD Jan 2021 - Feb 2022
Global Psychological Systems, Digital marketing, remote
Establishing HR within the company’s organizational structure
Defining, developing, and maintaining corporate culture
Mentoring and supervising the recruiter’s work
Documenting HR business processes (BPMN)
Conducting final interviews and participating in decisions regarding a candidate’s suitability
Conducting one-on-one meetings
Budgeting
Implementing and administering HR CRM
Administering corporate tools (Google Drive, Slack, Wrike, Zoho CRM)
Signing NDAs
Exit Interview

HR
Organizing interviews with the CEO
Managing the full recruitment cycle for open positions
Developing and monitoring the implementation of job descriptions
Preparing job offers
Onboarding and offboarding of staff
Monitoring probationary periods, providing feedback, and assisting candidates with any issues
Developing job profiles and checklists
Conducting background checks on candidates
Ivent management

Results:
filled positions: 4–8 per month
filled hard-to-fill EdTech positions: Financial Manager, Sales Manager, Project Manager, Personal
Assistant, Product Manager, SMM Manager for Personal Branding, Copywriter, Content Manager,
Recruiter, Designer, Service and Support Manager
Talent pools established for specific positions
80% of selected candidates successfully completed their probationary period
Employer brand loyalty in the labor market has increased
Effective HR business processes implemented: hiring, termination, onboarding/offboarding in HR CRM

Recruiter Mar 2020 - May 2021
Self-employed, remote
Sourcing, cold outreach
Conducting initial interviews
Arranging interviews
Maintaining records

Community Police Officer Now 2016 – Jan 2020
National Police of Ukraine, Khmelnytskyi
Interaction with individuals and legal entities, as well as legislative, executive, and judicial authorities
and local government bodies
Making decisions (drafting conclusions) based on the results of reviewing audit materials
Reviewing correspondence and inquiries, and drafting legally binding documents
Working with regulatory acts and laws of Ukraine (Code of Administrative Offenses, Criminal Code,
Code of Criminal Procedure, resolutions of the Ministry of Internal Affairs, the Cabinet of Ministers, the
Verkhovna Rada, the National Police, and others)
Working with software provided by the NP Ukraine

Education and Qualifications:
Khmelnytskyi National University Sep 2012 – Jun 2017
Telecommunication and Radio Engineering

Courses:
Python, Udemy Бер 2024 - Чер 2024

Python syntax
Git
VSCode/PyCharm/Jupyter (notebook, lab)
Docker (SMTP)
Django (creating app, (migrations, patterns, routing)
API development (DB Browser, Postman with Sqlite)
Data analysis (numpy, pandas, matplotlib, seaborn, scikit-learn, decisiontree,
randomforest, kneighbors, logistic regression)

IT Business analyst, IT Step Oct 2022 - Feb 2023
Requirement identification and specification
BPMN/UML
Trello/Jira/Coufluence
Technical documentation
Business Model Canvas; SWOT, PEST, and competitive analyses
Use case, user story
Communication with stakeholders

IT Project management, L.a.b.a May 2022 - Jun 2022

SDLC
Risk Management
Technical Documentation (WBS, Risk Register, SRS)
Budgeting
Agile, Scrum, Kanban
Task Trackers: Jira, Confluence
Team Communication


HR Director, Business constructor Oct 2021 – Dec 2021

Development of an effective organizational structure
Development and documentation of HR business processes (BPMN)
Support and development of corporate culture
Implementation of incentive systems (KPIs)
HR CRM (PeopleForce)
Development of job profiles/descriptions and job charts



Rising SMM, Median Ads Jun 2021 - Aug 2021

Social media tools
SMM metrics
Developing a content plan
Live Dune, Canva
Influence marketing

Soft skills
Working with people (empathy)
Team player (win win)
High performance under pressure and when facing heavy workloads

Hard skills
Project management (IT)
Developing technical specifications for developers (landing page, CRM integration)
Hiring/onboarding
Budgeting/forecasting
Reading technical drawings
Systems thinking
BPMN (lucidchart, draw io, ms visio)
Implementation of HR CRM, CRM, LMS
Binotel (admin)
Slack/Wrike/Trello/Monday/Work section
Google console (admin)
Google Docs/Sheets/Notion
Miro, Canva, XMind
AI: Cloud, Gemini, GPT, Leonardo, Elevenlabs, tl dv
Word press, bitrix 24, Wix
Working with proxies (purchasing, administration)
Moqup (creating website mockups)
Onlinesim (bulk account creation for various business needs)