Dmitriy

PANCHEKHIN
DMITRIY

ABOUT ME

Age: 33

Searching for the job in hospitality industry to apply and
improve my own experience.
Kharkiv I have 12 years experience in a 5-star hotel in positions
from a bell-boy to FOM.

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WORK EXPERIENCE
panchekhin-5b6b20189/
08/2021 - PRESENT
FRONT OFFICE MANAGER
KHARKIV PALACE LLC

Control and management of all work processes of the
Ukrainian front office department (bellboys, concierges,
receptionists, GRM) in accordance to 5* standarts
Staff recruitment and training
Check-In / Check-Out / Conflict resolution if needed
Cash-desk control
Reporting, budgeting, planning
Individual work with VIP segment of guests

08/2018 - 08/2021
FRONT OFFICE ASSISTANT
KHARKIV PALACE LLC

Microsoft Office 06/2015 - 08/2018
SENIOR RECEPTIONIST
KHARKIV PALACE LLC

Micros 11/2014 - 06/2015
RECEPTIONIST
KHARKIV PALACE LLC

05/2013 - 11/2014
BELLBOY
Football
KHARKIV PALACE LLC
Fishing

Traveling EDUCATION
2007 - 2012
TOURISM
KHARKIV NATIONAL UNIVERSITY BY V.N. KARAZIN

ADDITIONALLY

SOFT SKILLS

During 10 years of work in the hospitality industry, I have
developed and acquired the following skills:
team management, team building and teamwork
customer focusing (guest oriented)
providing high-class hospitality service
multitasking
strong communication skills
effective solution of internal and external conflict
situations

EXTRA EDUCATION / TRAININGS

Working without conflict is the key to success (2016)
Methods for Effective Communication (2018)
Emotional intelligence in business (2021)