Nika

Nika Heria
Address: Paris, France | Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL HIGHLIGHTS
· Exceptional communication skills: Effectively communicate with customers, actively listen
to their needs, and provide clear and concise solutions.

· Proven problem-solving abilities: Resolve customer complaints and issues efficiently,
finding creative solutions that prioritize customer satisfaction and retention.

· Extensive product knowledge: Possess a deep understanding of company offerings,
enabling accurate and comprehensive responses to customer inquiries and the ability to
upsell products or services when appropriate.

· Strong multitasking and time management: Successfully handle a high volume of customer
inquiries, prioritize tasks, and maintain a high level of organization and efficiency.

· Customer-focused approach: Continuously deliver personalized and empathetic service,
building rapport and trust with customers to enhance their experience and foster long-term
loyalty.

· Expertise in conflict resolution: Proficient in de-escalating tense situations, empathetically
addressing concerns, and finding mutually beneficial resolutions, ensuring customer
satisfaction and maintaining positive relationships.

● Collaborative team player: Work effectively with cross-functional teams, contributing to a
positive and cooperative work environment while achieving shared goals.
● Document incidents and maintain accurate records.

PROFESSIONAL EXPERIENCE

Company name: SOULEX Float Spa August 2023 – Currently working
Title: Spa coordinator
ROLES AND RESPONSIBILITIES:
● Conducting tours of the facility and new client orientation
● Establishing relationships with clients and gaining an understanding of their goals and
needs
● Booking quality appointments through MindBody software
● Responding to phone calls and emails in a professional manner
● Developing knowledge on the science and benefits of floatation therapy
● Presenting available packages & products to current and prospective clients
● Flipping rooms between sessions
● Maintaining spa cleanliness and organizing
● Pool chemistry and testing float tank solution
● Keeping all rooms stocked with appropriate amenities.
 ● Inputting inventory for Soulex specialty products and other retail
● Assisting management with daily studio tasks and projects
● Deliver excellent customer service consistently
● Driving service and product sales up.
● Upselling packages/products to clients and educating them on their uses and benefits.
● Understanding the science and benefits of floating/sensory deprivation therapy.

Company name: RUTA Ukrainian restaurant September 2023 –
December 2023
Title: Hostess
ROLES AND RESPONSIBILITIES:
● Greeting guests as they enter, and putting them on a waiting list as necessary.
● Providing guests with menus and answering any initial questions.
● Seating guests at tables or in waiting areas.
● Assigning guests to tables they prefer, while keeping table rotation in mind so that servers
receive the right number of customers.
● Engaging with guests to ensure they're happy with food and service.
● Responding to complaints and helping to resolve them.
● Answering phone calls, taking reservations and answering questions.
● A knowledge of the menu.
● Helping out with other positions in the restaurant as needed.
● Providing great customer service.

Company name: RUTA Ukrainian restaurant July 2023 – December
2023
Title: Busser
ROLES AND RESPONSIBILITIES:
● Prepare dining areas before guests are seated
● Decorate tables with candles, napkins, linens and flowers
● Place tableware and condiments on tables
● Serve water and welcome snacks, like breadsticks
● Refill beverages and take orders
● Remove dirty utensils and replenish, as needed
● Provide special silverware sets to families with young children
● Clean and reset tables after guests leave
● Maintain health and safety regulations at all kitchen and dining areas
Company name: Sulgrave Club September 2022 – June 2023
Title: Customer Service Representative
ROLES AND RESPONSIBILITIES:
● Provide exceptional customer service by addressing inquiries, resolving issues, and
ensuring a positive experience.
● Respond to customer inquiries through various channels, including phone, email, chat, and
social media.
● Troubleshoot problems, find appropriate solutions, and maintain a customer-focused
approach during conflict resolution.
● Recognize upselling and cross-selling opportunities to promote additional products or
services.
● Collaborate with internal teams to coordinate customer requests and resolve complex
issues.
● Adhere to company policies, maintain customer confidentiality, and comply with
regulations.
● Foster teamwork, share knowledge, and contribute to a positive work environment.

Company name: Sunset Pool management Inc. June 2022 – September 2022
Title: Swim Safety Supervisor
ROLES AND RESPONSIBILITIES:
● Ensure swimmer safety by monitoring the aquatic environment and preventing accidents.
● Perform rescues and provide first aid, including CPR if necessary.
● Enforce facility rules and regulations to maintain a safe and orderly environment.
● Conduct regular surveillance to identify and prevent potential hazards.
● Educate patrons on water safety and provide guidance on swimming techniques.
● Respond quickly and calmly to emergencies, coordinating with staff and emergency
services.
● Perform routine maintenance tasks to ensure a clean and functional facility.
● Document incidents and maintain accurate records.
● Assist with aquatic programs and activities as needed.

EDUCATION
National University of Ukraine of physical education and sport
Period: (September 2022 – June 2026 – in process)
Address: Kyiv, Ukraine
Education type: online
Degree: Bachelor degree
Major: Physical education