Customer care, support, administrator, 35 000 грн

Повна зайнятість, неповна зайнятість.
37 років
Місто проживання:
Готовий працювати:
Київ, Львів

Контактна інформація

Шукач вказав телефон та ел. пошту.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

Досвід роботи

Office manager

з 01.2017 по 06.2018 (1 рік 5 місяців)
Kone Lifts LLC, Київ (Будівництво, архітектура, дизайн інтер'єру)

Perform a wide range of administrative and office support activities for the company and Management team to facilitate the efficient operation of the organization.
•Duties of a receptionists at the company office.
Answer, screen and transfer incoming phone calls.
Answer on hotline calls, fixing the request for service and passing it to service engineer.
Meeting of visitors, booking of hotels.
General clerical duties including photocopying and mailing.
Maintain electronic and hard copy filing system, archiving.
Handle requests for information and data.
Resolve administrative problems and inquiries.
Prepare written responses to routine inquiries.
General office correspondence, reports, drafts, memos and emails.
Schedule and coordinate meetings, appointments, and conferences.
Maintenance of business trips for all office personnel (booking tickets, hotels).
Coordinate stock and purchase of office supplies and products.
Receiving, sorting, direction, archive incoming correspondence.
Courier delivery of documents, complaints locally and abroad, including accompanying documentation.

Assisting to Purchase & Logistics Manager:
Preparation of the package of documents for the import of goods for the broker, accountant (translation of invoices, specifications, price lists, power of attorney).
Communication with broker, declarant, assisting with solving issues with documents.
Assisting with warehouse inventory.
Search for venues for corporate events with the preparation of a budget.
Preparation on-demand of analytical tables.
Preparation of the technical passports for the products for customers – elevators, escalators (searching information in corporate database, communication with colleagues from different departments.
Tracking the terms of preparation and transfer of the passport to the client.
Assistance in organizing the company’s relocation to a new office.
Filling in tables with monthly employee costs (fuel, mobile communications).

Customer Care Associate

з 01.2011 по 12.2015 (4 роки 11 місяців)
RO BAHCO in Ukraine, Київ (Металургійна промисловість, металообробка)

Placing orders in the internal IMS system (CRM) on the basis of requests from customers.
Preparation of invoices, shipping specifications, export and import documents. Coordination of the orders with a central warehouse (Netherlands).
Tracking of a shipment process, customs clearance, delivery to the customer's warehouse.
Cold calls. Repeated calls to existing customers, maintenance and expansion of the customer base (data from the specialized catalogs; Contacts from the exhibitions).
Preparation of the commercial offers.
Preparation of presentations of new products and special offers to customers both European and CIS markets.
Substitution of the Head of the office for the business trips period.
Technical translations of product catalogs from English to Ukrainian and Russian for the CIS market. Translations were used for product catalogs, were placing on the company’s website, for seminars and printed materials.
Organization of participation in specialized exhibitions (Intertool 12-14, Flowers & Hortech 12-13, Agro 13-15, Industrial Forum 15.
. Preparation of contracts for participation. Control of preparation of exhibition stands, delivery, installation and dismantling from the Fairgrounds. Selection of exhibition samples. Preparation of handouts. Work on the exhibition stand. Preparation of reports after exhibitions. Collecting visitor’s details.
Participated in the business trips to the central office (Spain) for upgrading skills in IMS (CRM) internal system.
Booking of air tickets, hotels, restaurants, taxi, preparing visa documents for the management, guests and employees.
Logistics office software. The signing contracts with operational services and service providers (telephone, internet, water).

Sales Manager (souvenir products)

з 01.2010 по 12.2010 (11 місяців)
Prime brand LLC, Київ (Маркетинг, реклама, PR)

Cold calls. Repeated calls to existing customers, maintenance and expansion of the customer base.
Preparation of business proposals, contracts.
Prepress layout (correction location of logos and other information provided by the customer in the graphic editors, before printing on textiles, ceramics, stationery).


з 09.2006 по 12.2008 (2 роки 3 місяці)
Trust "Pivdenzahidtransbud", Київ (Будівництво, архітектура, дизайн інтер'єру)

Performing of the personal errands of a chief.
Reception and distribution of incoming calls, faxes, e-mails.
Dealing with both incoming and outgoing correspondence and internal documents.
Meeting the visitors.


National University of Food Technologies

Accounting, finance and entrepreneurial activity, Київ
Вища, з 2004 по 2008 (4 роки)

Знання і навички

  • MS Word
  • MS PowerPoint
  • MS Outlook
  • Windows
  • Організація корпоративних заходів
  • Стресостійкість
  • Самостійне прийняття рішень
  • Урегулювання конфліктів
  • Виставлення рахунків
  • Контроль документообігу
  • MS Excel

Знання мов

  • Українська — вільно
  • Англійська — вище середнього

Додаткова інформація

Personal qualities:
Responsible, decent, sociable, not disputed. Persistent in achieving the goals. Easy to train. I am able to work in a team and individually.

References and recommendation letters can be provided by request.

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