Анастасія

ANASTASIA
MALENKOVA
ABOUT ME
Dynamic and results-driven professional with 9 + years of international experience in hospitality, retail, and
operations. Skilled in team leadership, customer experience, coordination, and delivering business results. A
proactive, fast-learning, and adaptable individual with strong organizational skills, positive energy, and the
ability to manage multiple priorities in fast-paced environments.

WORK EXPERIENCE

Restaurant Operation Manager
L’ETO Group UAE February 2026 – June 2026

[відкрити контакти](див. вище в блоці «контактна інформація») Managed operations across two concepts, L'ETO and Secret Garden, leading a team of 30 employees.
Handled recruitment, onboarding, training and performance management to maintain service standards.
Increased revenue by around 3% through upselling, sales initiatives and guest experience improvements.
Reduced operational costs by 15% at L'ETO and 20% at Secret Garden through inventory control and process optimization.
[відкрити контакти](див. вище в блоці «контактна інформація») Coordinated private events, corporate bookings, masterclasses and small group celebrations (up to 40 guests).
Prepared weekly KPI reports and monthly performance summaries for management.
Managed staff scheduling, attendance records and HR documentation.

SKILLS Supported promotional activities and in-house marketing initiatives.
Ensured compliance with Dubai Municipality regulations and food safety standards.

Operations & Team Leadership (up to 50 employees, Lobby Lounge & Retail Manager (Pre- Opening )
multi-site environments) SO/ RAS AL KHAIMAH UAE September 2025 – February 2026
Cross-Functional & Stakeholder Coordination
Successfully launched and established lobby lounge and retail boutique operations from pre-opening phase to full operational readiness,
Executive Support & VIP Relationship Management ensuring smooth opening and alignment with luxury hospitality standards.
Event & Project Management (corporate events, brand Achieved 10% above sales targets through effective sales strategies, team coaching, and personalized guest interactions.
activations, private functions) Developed retail boutique concept, including boutique design setup, visual merchandising, product presentation, and guest flow
Customer Experience & Service Excellence Strategy optimization to enhance brand experience and commercial performance.
Designed and optimized lobby and terrace layouts, creating an elevated guest environment while improving service efficiency and
Revenue Growth, Cost Control & Business Performance
operational flow.
Optimization Led and trained a team of 15 employees on Forbes-level service standards, guest engagement, upselling techniques, and sales excellence.
KPI Tracking, Reporting & Operational Analysis Managed supplier coordination, product selection, brand partnerships, and daily operations as Manager on Duty (MOD).
Budgeting, Forecasting & Operational Planning
Hotel & Operations Manager
CRM Systems & Client / Partner Relationship Management
Golden Bee Lifestyle Greece June 2024– July 2025
Marketing Support & Content Creation (social media,
Canva, Adobe Suite, Figma) Managed daily operations of a 50-room boutique hotel with a team of 20 employees across F&B, Housekeeping, Maintenance, and
Advanced Microsoft Office (Excel, PowerPoint, Word) Guest Services.
Contributed to 12% revenue growth through restaurant concept improvements, guest entertainment initiatives, promotional
activities, and operational enhancements.
Coordinated partnerships with tour operators, external providers, and local businesses to increase guest engagement
LANGUAGES and hotel visibility.
Oversaw reservations, procurement, inventory control, and service standards to ensure smooth daily operations.

Outlet Manager
Godiva Rixos Premium JBR UAE November 2023 - April 2024
Russian Native
Ukranian Native Managed VIP lounge operations and supervised a team of 12 employees.
Contributed to a 7% increase in outlet sales within 6 months through upselling initiatives, team development, and improved guest
English Fluent (C1) experience.
Ensured high-quality guest experience and smooth daily operations.Handled VIP guests, reservations and special requests.
Arabic Basic (A1) Contributed to a significant increase in positive online reviews, generating 200+ additional guest reviews across Google and
TripAdvisor.
Supported cost control and operational efficiency improvements.

EDUCATION Conducted staff training on service standards and guest experience excellence.

Assistant Hotel Manager
Princess Hotel & Spa Greece March 2022 - October 2022

National University of Food Technologies 2016-2018 Supported daily operations of a 200-room hotel with a team of 50 employees across F&B, Housekeeping, Spa, and Front Office
Bachelor of Science in F&B and Hotel Management departments.
Contributed to an 8% reduction in operational waste through improved inventory control, purchasing processes, and supplier
coordination.
College of Economics and Law 2013-2016
Supported guest experience initiatives and ensured smooth cross-department operations.
Diploma of Junior Specialist
Assisted Hotel Manager with administrative and operational coordination tasks.Contributed to guest experience improvements and
service quality initiatives.
Certifications & Training
Restaurant Manager
Oblaka Ukraine August 2019- February 2022
TSI Certification (Merit)
Level 3 Intermediate Food Safety Certification Managed restaurant operations, including recruitment, team training, scheduling, performance management, and daily workflow.
Managed suppliers, purchasing, and inventory control to improve operational efficiency.
Increased sales by 21% through promotional strategies, menu optimization, and enhanced guest experience initiatives.
Valid UAE Driving License Reduced operational costs by 8% through improved stock control and process optimization.
Coordinated weddings, corporate events, and private functions for up to 300 guests, ensuring high service standards.