Samuel

Samuel Ekpe
Sales, customer representative,
Full-time, part-time.

Age:28 years

City of residence:kyiv

Ready to work:Remote

Contact information
Address:kyiv
Phone number:[відкрити контакти](див. вище в блоці «контактна інформація»)

Email address:[відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY
A confident and highly organized administrative professional conversant with busy office and reception environments, rapidly assimilating and learning processes related to in-house operations, consistently supporting employers which has resulted in fast-track advancement to more senior positions. One with a knack for excellence, and great experience in business development, Customer Relations and sales . One with the ability to work individually and as/in a team, ability to foresee possible challenges and proffer solutions, ability to multitask and work under pressure.
Work experience
Sales Manager (Remote)
from 09.2022 to now (8 months)
American International Logistics Inc, Haslet Texas, USA (Auto business and auto service)

Converting of leads into new customers
Tracking of Cars from pick-up location to Delivery point.
Taking calls from customers to help link them with carriers (Transport Companies)

Inputting of clients information into CRM system Providing quotes to customers through phone calls Processing customers payments
Managing carriers by making sure a customers car is picked up on time and delivered safely at their door step
Providing customers with all the necessarily information they need Resolving customers complaints on the phone
Posting of Cars on Central Dispatch Generation Report
Dispatching of orders

Online Assistant Manager (Remote)
from 08.2022 to 10.2022 (2 months)
ASN INVEST LTD AUSTRALIA, AUSTRALIA (Finance, banking, and insurance)

• Responsible for operational cash flow and working capital performance for Australia;
• Manage / coordinate client requests for finance support and/or reports, ensuring that
• solutions balance and address business partner needs with overall Finance capabilities;
• Keeping accurate records of operations.
• Tracking changes on NFT marketplaces
• Customer satisfaction
• Filling in information about customers
• Making and receiving calls
• Business correspondence
• Buying and selling NFTs

Customer support representative
from 01.2022 to 08.2022 (7 months) orthodontics experts, USA (Medicine, pharmacy)
Taking incoming calls and booking appointment for braces Providing information about pricing
solving all customers related problems

Sales manager
from 01.2019 to 02.2022 (3 years 1 month)
Seedex Exchange and Logistics, Kyiv (Transportation and logistics)

Taking inbound calls of potential clients/customers Convincing potential customers to use our service
Proactively process all sales requests received through lead generation and other campaigns Developing and converting leads into new opportunities
maintaining information about leads and customers in the CRM system at all stages of

communication and with a constant assessment of the status of goal achievement. Identifying new Sales opportunities to generate greater value for the company.
Tracking and analyzing sales statistics based on key quantitative metrics Handling and resolving customer complaints regarding a product or service Serving as the face of the organization to internal and external partners Making data-informed decisions to drive performance and resource allocation Developing and maintaining relationships with key clients
Operations manager
from 08.2013 to 04.2016 (2 years 8 months) PEATBON NIGERIA LTD, EKET (Mining industry)
Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions.
Develop, implement, and review operational policies and procedures. Assist HR with recruiting when necessary.
Help promote a company culture that encourages top performance and high morale. Oversee budgeting, reporting, planning, and auditing.
Work with senior stakeholders.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Work with the board of directors to determine values and mission, and plan for short and long- term goals.
Identify and address problems and opportunities for the company. Build alliances and partnerships with other organizations.
Support worker communication with the management team.

Education
University
Administrative Management, kiev Higher, from 2016 to 2019 (3 years)
Touchstone High School
Eket
Secondary, from 2011 to 2013 (2 years) West African Senior School Certificate
Knowledge and skills
AnyDesk, Canva, CATIA, CRM, HubSpot, Management skills, MS Office, Opera, Adobe

Photoshop, QuickBooks, Shopify, SolidWorks, Microsoft skill, Project management, Information Management System, Customer Relations, Sales, Research and data collection

Language proficiencies
English ─ fluent

References
Major Akwaowo
Business Development Consultant, Enterprise Development Centre-Pan Atlantic University,
[відкрити контакти](див. вище в блоці «контактна інформація»), [відкрити контакти](див. вище в блоці «контактна інформація»)