Wuraola

WURAOLA ATOYEJE
Tel: [відкрити контакти](див. вище в блоці «контактна інформація») Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

PERSONAL PROFILE

A disciplined, self-motivated, and proactive individual with good communication, emphatic,
problem-solving, and decision-making skills. Good knowledge of computer skills. Aptitude for
learning new skills and acquiring knowledge. With a keen interest in acquiring skills and expertise
in customer service and account management.

CAREER HISTORY

Data Science/Analytics IBM Nov 2022 – Till date

IBM is one of the world's largest IT companies, operating in over 170 countries. IBM is known
for its hardware and software products, including computers, servers, storage systems, and
networking equipment.

Modules:
• Introduction to Data Science
• Tools for Data Science
• Data Science Methodology
• Python for Data Science, AI & Development
• Python Project for Data Science
• Databases and SQL for Data Science with Python
• Data Analysis with Python
• Data Visualization with Python
• Machine Learning with Python
• Applied Data Science Capstone

Customer Support Vitae Shelter May 2022 – August 2022

Key Responsibilities

• Provided primary customer support to internal and external support.
• Chat, email, live chat, and social media support.
• Responded to customers’ queries with empathy.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
• Collaborated with cross-functional teams to escalate and resolve complex customer
cases.
Customer Support/Account Manager Asek Pharmacy June 2020 – October 2021

Key Responsibilities

• Resolving customers’ issues professionally.
• Providing detailed information about the products to the customers.
• Keeping records of drugs remaining on the shelf allocated.
• Dispensing drugs to customers with their prescription paper.
• Maintain documentation and invoice of drugs
• Work with profits-loss statement
• Providing over-the-counter services to customers.
• Checking the expiration date of all medications to ensure that expired medications are
not being displayed on the shelf.
• Dispensing receipts to customers in case of refund/return.
• Achieved customer satisfaction rating of 10 by providing excellent customer service

KEY SKILLS AND COMPETENCIES

• CRM software
• Microsoft Office (Excel, Word, PowerPoint)
• Fast typing skills
• Communication skills.
• Quantitative reasoning.
• Strong analytical skills.
• Fast learner.
• First line of support.
• Internet Explorer
• Multitasking.
• Creative thinking.
• Amazon and Shopify user

LANGUAGES AND PROFICIENCIES

• English Language Native Speaker
• Portuguese Language Basic

Extra curriculum activities:

Reading and coding

ACADEMIC QUALIFICATIONS

Kharkiv National Medical University
De-mol Secondary School

REFERENCES - Available on request