Олексій

TEREBNOV OLEKSIY
•Finance Specialist/Monitoring Specialist•
Contacts
Tel: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

ABOUT MYSELF LANGUAGES
Got a lot of experience in the finance field.
• English
Looking for a well-paid job as a specialist in an
IT company. •Ukrainian
Want to work and develop more tightly in the
IT sphere. • Russian

WORK EXPERIENCE
Since Evoplay
March Finance Monitoring Analyst
2023 • Daily monitoring of online payments
• Searching for the causes of the methods' inoperability and solving problems
• Monitoring the performance of customer payment conversion rate
• Communication with payment providers on all aspects of payment processing
• Quick and efficient resolution of emerging issues.
• Working with the support department, assisting in resolving financial tickets/cases.
• Traffic switching to keep a better conversion rate between different payment providers/systems.

2021 Sunsoft
-
Customer Support/Finance Specialist
2023
• Processing customer withdrawal orders.
• Checking clients' trading for fraud/forbidden trading activity before withdrawing funds.
• Work with various payment systems (Visa/MasterCard, Skrill, Neteller, crypto wallets, AdvCash).
• Cooperation with different company departments (Financial, Dealing, Technical, Marketing).
• Providing customer service using various communication tools (chats, emails, phone, Skype).
• Working with various clients from all over the world (Thailand, Indonesia, Laos, Malaysia, Pakistan).
• Analysis of trading orders of clients in case of their disagreement with the order execution.
• Consulting our support team at various offices around the world regarding financial questions/transactions.

2019
Rhenus Revival
-
2021 Logistics Manager

• Processing of orders for delivery of goods, execution of transit documents, warehouse inventory.
• Formation of reports on the work of the warehouse, control of the warehouse, work with clients of the
company.

2016 Socar Energy Ukraine
-
Senior shift manager
2019
• Organization and control of effective and cultural customer service.
• Control over the personnel's compliance with customer service rules at the cash register, in the sales area, at
the shopping mall.
• Preventing and resolving conflict situations. Maintaining daily reports on the sales/performance of gas
stations.

SKILLS

• Strong experience of working with clients
• Knowledge and experience of different payment systems
• Stress Resistance
• Ability to work in a team
• Wish to learn and develop in IT field