Denys

Denys Datsenko
Project Manager

Age 21
Phone [відкрити контакти](див. вище в блоці «контактна інформація») (Telegram, WhatsApp)
E-mail [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn [відкрити контакти](див. вище в блоці «контактна інформація»)

About me
Project Manager and Customer Support Specialist with a passion for translating ideas into reality and
facilitating seamless communication among team members, clients, and stakeholders. Experienced in
managing software development projects across various domains including education, travel, building
management, e-commerce, video streaming/processing, human machine interfaces and gas detection.
Skilled in strategic planning, risk assessment, and proactive problem-solving to ensure project success and
client satisfaction.

I have a proven track record of designing and delivering effective training programs for interns and new
team members, fostering their professional growth and integration into the team. Committed to maintaining
a productive work environment, I have successfully addressed organizational challenges, including the
aftermath of a full-scale invasion, ensuring continuity and resilience.

Former work experience
Lead Project Manager | Tangram-Studio.com
Jul 2021 – Feb 2024 | Uzhhorod / Cherkasy, Ukraine

− facilitated effective communication among team members, clients, and stakeholders through clear
and timely correspondence;
− developed and executed comprehensive project plans to ensure efficient resource allocation and
timely goal achievement;
− implemented proactive risk assessment strategies and mitigation measures to minimize project
disruptions and ensure compliance;
− demonstrated proficiency in addressing customer objections through active listening and
persuasive communication techniques;
− creating functional descriptions and technical specifications for a variety of projects;
− conducted thorough manual testing of software applications to identify defects and ensure product
quality before release;
− designed and delivered training programs for interns to foster their professional development and
integrate them into the team effectively;
− addressed office-related organizational issues promptly to maintain a productive work environment,
assisting in restarting the office after a full-scale invasion;
− utilized freelancer websites to search for new customers, expanding client base and revenue
opportunities.

Technical Writer & Integration Specialist | Volindo
Oct 2023 – Dec 2023 | Dubai, UAE

− crafted comprehensive functional descriptions and user stories to effectively communicate the
integration requirements and user needs to the development team;
− conducted extensive research on various solutions for integrating third-party services into the
Volindo application, assessing the compatibility, scalability, and efficiency of different integration
methods to identify the optimal solution tailored to Volindo's requirements;
 − led negotiations with third-party service providers to establish mutually beneficial partnerships and
secure favourable terms for integration
− collaborated closely with cross-functional teams including developers, product managers, and
stakeholders to facilitate seamless integration of third-party services into the Volindo platform.

Customer Service Representative | JSC “Ukrtelecom”
Jul 2019 – Sep 2019 | Cherkasy, Ukraine

− assisted customers with setting up and troubleshooting phone lines, and processed service plan
changes;
− provided support for individual customers with Internet services, troubleshooting, and capacity
adjustments;
− handled billing inquiries, account management, and general assistance for customer inquiries.

Education
Master's degree, IT Project Mgmt. | Uzhhorod National University, Sep 2023 – ongoing | gov.
procurement
Making effective decisions on the development of information infrastructure, creation and application
of information systems and technologies; manage development, implementation and operation
processes that are complex, unpredictable and require new strategic and team approaches;
defining requirements for IT systems based on business process analysis and stakeholder needs
analysis, developing technical specifications; justify the choice of technical and software solutions,
taking into account their interaction and potential impact on solving organisational problems,
organise their implementation and use, etc.
Bachelor's degree, CS Engineering | Cherkasy National University, Sep 2019 – Jun 2023 | gov.
procurement
Graduated averaging 85/100, with expertise in software life cycle; methodologies; fundamental
concepts, paradigms; instrumental and computational software engineering tools; human-machine
interfaces; standards, profiles, specifications that determine functionality, behaviour dynamics,
interaction protocols, as well as other characteristics of software systems; creating and analysing
software requirements; data processing, storage & transmission; software verification and validation
methods.

Skills
 Independence and problem solving;
 Languages: Ukrainian (native), English (C1), Italian (A1);
 MS Office software: (Word, Excel, PowerPoint, Publisher, Access);
 Google software (Docs, Drive);
 Adobe software (Photoshop, Illustrator, Premiere Pro, InDesign, Audition);
 Cerberus Helpdesk, Gitlab, Jira, Bitbucket, Git.

Hobbies
 Festival di Sanremo
 Eurovision Song Contest
 Satellite DXing
 Graphics
 Music, specifically Italian pop, indie, hip-hop; vocal lessons