Неллі

NELLI KHULAKHSIZ

CONTACT EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація») - Now
[відкрити контакти](див. вище в блоці «контактна інформація») Social Media Services Specialist (NBS Lviv)

@nelli.khulakhsiz
1. Analysis of public domain’s user data about the company's products.

Lviv, Ukraine 2. Performing of Social Media Listening to understand the collective opinion of
Stavova 7V consumers about products, advertising campaigns and brand strategies.
3. Communication with brand managers of different markets and launching projects

LANGUAGE covering their interests.
4. Creation of reports on an ongoing basis and ad hoc reports.
Ukrainian - Native 5. Providing insights to partners to change the brand strategy based on the analysis of
English - Upper Intermediate publications in consumer social networks.
French - Advanced 6. Copywriting and publishing for brands.
Italian - Beginner 7, Working with Sprinklr, Social Studio Salesforce.
8. Visual design of the reports with MS PowerPoint, Excel, Word.

HARD SKILLS
 Analytical Skills
 Copywriting 2018 - 2019
 Publishing Social Media Engagement Specialist (NBS Lviv)
Photo & video creation
 Content Editing 1. Communication with customers through the company's official social networks,

 Social Media Management providing answers to questions in accordance with the company's policy and tone of

 MS Office voice.

 Social Listening Tools 2. Maintaining communication between the consumer and product brand managers.

 Technical Documentation 3. Maintaining statistics and a database of user responses.

 Customer Service 4. Resolving conflicts, if they happened, and finding compromises for both parties.

SOFT SKILLS 2018-2020
 Time Management Freelance SMM & Content creator
 Initiative
 Adaptability 1. Management of social networks of a coffee shop, lounge bar and cosmetic brand.

 Collaboration 2. Communicating with users in direct messages and comments, maintaining an

 Creativity appropriate tone of voice.
3. Creation of stories, posts and planning of the feed, publication of the content.
4. Encouraging customers to make a purchase, planning strategies to increase the
customer base.
INTERESTS 2016-2018
 Personal blog
Freelance English and French translator & Tutor
 Photography
1. Researching industry-specific terminology.
 Gym trainings
2. Ensure translated content conveys original meaning.
 Travelling
3. Proofread texts for grammar.
 Coaching
4. Set up lesson materials in accordance with the level of the student and contribute
 Board Games
to student's learning.
 Cinema

EDUCATION

Master’s Degree (2014-2019)
Ivan Franko Lviv National University, Lviv, Ukraine

Field of Study: Humanities
Specialisation: French Language and Literature