Alina

ALINA VALOVA

WORK EXPERIENCE

Nov 2022 - Apr 2024 Data Entry Specialist
Markify AB, Kyiv
Collecting and entering data in databases and maintaining
PERSONAL accurate records of valuable company information, revising a
Name massive ammount of information.
ALINA VALOVA
Address Apr 2021 - Sep 2021 Customer service representative
KYIV VISIT to Ukraine, Kyiv
04078 Киев
Providing information on the rules of entry / exit to Ukraine,
Phone number
consultation, customer support at all stages of work, consultation
[відкрити контакти](див. вище в блоці «контактна інформація»)
on insurance products, consultation on the rules at the airport,
Email
[відкрити контакти](див. вище в блоці «контактна інформація») regulations for observing security rules at the airport, baggage
Date of birth inspection
07-04-1988
Place of birth
Ukraine. Kyiv Nov 2020 - Mar 2021 Customer service/support representative
Dobrobut medical network, Kiev, Kyiv
Gender
Female Providing information about the company's medical services,
Nationality registering foreign clients for a consultation, working with
Ukraine insurance companies, solving non‑standard issues, working with
Marital status complaints, compliance with European norms and standards in
Civil partnership, 1 child work procces

INTERESTS Feb 2017 - Sep 2019 Customer service/support representative
International transport company TNT( FEDEX)
Dancing (strip plastique),
Receiving incoming calls, placing orders for import / export,
stretching, fly yoga, philosophical
providing information on the location of the cargo (tracking by
fantasy literature,travelig to tracking), calculating the cost of transportation services,
Europe communication between departments on current customer issues,
handling complaints, dealing with non‑standard situations,
LANGUAGES managing conflicts, maintaining international correspondence with
Eglish foreign colleagues, the provision of full service and support at all
Spanish stages of work with сlients, applying knowledge and skills of
emotional literacy when conducting dialogue with clients.

Nov 2019 - Jan 2020 Manager FEA
Forintos, DC, KYIV

•‑ monitoring of clients need in products, inner systems analysis of
sales possibilities and following sending the offers to clients,
objection handling
•‑ negotiating and business correspondence, signing of a contract
with clients and control of obligation’s fulfillment
•‑ control of goods loading, payments, delivery and working with
claims
.‑control of accounts receivable
.‑ Creating of Company`s Corporate Code

PROFILE
Main goaI to obtain the position of customer support /service representIve in international company.I
am a quick to learn and willing to adapt to any job, also have a big experience in logistic area, my
major is exellent communication skills, i`m a good problem solver. Loyal, hard working employee
with the ability to achieve tasks when work alone or as part of a team. I am punctual with an
excellent attendance record.

EDUCATION AND QUALIFICATIONS

Sep 2005 - Jun 2009 Bachelor's degree
Kyiv National Economic University named after V. Getman,,
Kyiv
Specialization ‑ Economics and enterprise, agricultural
management
Bachelor's degree ‑ in economics and enterprise, teacher of
economics

SKILLS

Microsoft Word, Exel,
Outlook
Work with documents of an
international character
Emotional literacy, good
leadership skills