Євген

Eugene Gaponenko
Sales Manager/ Account Manager
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

SALES MANAGER / ACCOUNT MANAGER
(07.2018 - Present)

Company: Atlasiko inc. (https://atlasiko.com/)

Sales Manager Responsibilities:
Selling these types of services: outsourcing (web development, startup project development, website design, SEO
services)
1) Contacting potential customers (from the US, Canada, the UK) by email and phone, regarding the company's
services.
3) Scheduling online meetings or phone calls to discuss the details of the project
4) Presenting the offer to the potential customer.
5) Closing deals, sending invoices, making sure all the payments are requested and received in time.

Account Manager Responsibilities:
5) Onboarding the customer, maintaining the communication with the customer during the whole project till the
successful end of the project and after it.
6) Gathering all necessary information from the client and forwarding it to the project manager and the team.
7) Scheduling and taking part in meetings with the customer and the development team, taking part in creation of offer
presentations
8) Being the first person to help the customer with all his questions, requests and pains during the project. Building
long-lasting and trusting relations with all customers for possibility of upselling, doing upselling.

ACCOUNT MANAGER / SUPPORT MANAGER
(07.2013 - 07.2018)
Company: SaaS platform - EasyStoneShop (https://easystoneshop.com/)
Support Manager Responsibilities:
1) Providing customers (from the US, Canada, UK) with support, by email, phone, chat (Intercom) of the purchased
SaaS platform accounts. Onboarding new customers by helping them with export of their data to the accounts.
2) Explaining how to use the accounts and features, helping to customize the accounts to their needs.
3) Making changes or fixes in the accounts which the clients requested or forwarding those changes to the
development team. Discussing those problems and changes with the development team and getting back to the
customer.
Account Manager Responsibilities:
4) Maintaining a positive image of the company and the SaaS platform by being the person the customer can rely on
and know he will definitely help, now just “will do his job” and will finish the communication.
5) Encouraging upselling by offering customers to switch to bigger account plans, explaining the benefits of this.
6) Gathering feedback from the customers about the current features of the accounts, and customers’ wishes and
expectations of new features, discussing those with the development team.
7) Taking part in the international exhibitions where I represented our SaaS platform (latest exhibitions were IBS 2019
which took place in Las Vegas, Nevada and Coverings 2019 which took place in Orlando, Florida)

SKILLS & KNOWLEDGE

1) Higher education - Vinnytsia State Pedagogical University, the Institute of Foreign Languages.

2) English - fluent. Ukrainian - native.

3) Excellent communication skills (email, chat, phone, online demos)

4) Active user of Google Docs, Gmail, Google Meetings, Zoom. Microsoft Office pack.

5) Basic knowledge of Wordpress management (Elementor, King Composer, WP Bakery), basic knowledge of HTML.

6) Active user of Intercom, Slack, Skype, other communicators, quickly learn to use new ones.

7) Active user of CRM systems (Podio, GudHub), quickly learn to use new ones.