Володимир

Volodymyr
Lavrenchuk
Operations Analyst

Contact Info About me
Kyiv, Ukraine Hello there! I'm Volodymyr and I graduated with a Bachelor's degree
[відкрити контакти](див. вище в блоці «контактна інформація») in Finance from the Kyiv-Mohyla Academy. For the past 2.5 years, I've
[відкрити контакти](див. вище в блоці «контактна інформація») been deeply involved in the exciting world of cryptocurrencies at
LinkedIn QMALL crypto exchange. This experience has improved my
communication skills and helped me understand product processes
and problem-solving better. Beyond just work, crypto has become a
Technical Skills personal fascination for me. I'm passionate about it, constantly
exploring trends, trading, and investing. I'm eager to keep growing in
MS Office/Google Drive this dynamic industry.
Figma
Asana, Trello Work Experience
Google Analytics
SQL (MySQL)
Operational Analyst, Kyiv, Ukraine

Expertise Prof-it, Qmall exchange June 2021 - Feb 2024

Hands-on operational activity on various areas: found/solved
Strong general knowledge of problems and bugs, tested new features.
crypto and web3 Collected and analyzed a wide range of data: finance, user’s,
volumes, incomes etc.
Operations manager
Carried out work on cryptoactivities - staking, IEO, trading
Data analysis, reporting competitions. Successfully performed over 150 token listings.
Technical/2nd line support Enhanced the efficiency of the technical support team by
Mentoring, onboarding establishing clear standards and procedures, resulting in more
responsible task completion, and improved service quality.
Languages Collaborated closely with various departments, including support,
payment, and listing teams. Maintained direct communication with
the Chief Product Officer and Project Managers during cross-
English upper-intermediate company initiatives.
Ukrainian native Led the onboarding of 6 new team members and developed
Russian fluent comprehensive guides to facilitate their adaptation. Additionally,
provided mentoring and delegating some tasks to collegue.
Soft Skills Handled sensitive and confidential information, including client data,
internal statistics, and performance metrics.

Quick learner Education
Communication
Teamwork Bachelor of Finance, Banking and Insurance,
Adaptability National University of Kyiv-Mohyla Academy
Critical thinking
Kyiv, Ukraine
Attention to detail Sep 2018 - June 2022
Interpersonal skills Relevant thesis:
Problem solving The place and influence of cryptocurrency in
Product mindset the global financial system