Оксана

Oksana Shaporenko
Phone 437-755-9187
E-mail [відкрити контакти](див. вище в блоці «контактна інформація»)
West Vancouver V7V 3W1

Summary

• 3 years of experience in customer service
• Skills in kitchen, bar and bakery machine’s operations, food presentation and design, food packaging,
food inventory control and management, coffee brewing & extraction, food and beverage pairing
• Strong listening and communication skills, both written and verbal in English, Ukrainian and Russian
• Food Safe Certificate
• Degree in Business and Management
• Comfortable working in a structured, fast paced environment with measurable targets to maintain
• Punctual and committed to work schedules

Work History

Front Server May 2023 – Nov 2023
Temper Chocolate & Pastry, West Vancouver, BC

● Greeted customers upon arrival
● Memorized the food menu and wine list as well as any nightly specials
● Prepared food items, such as sandwiches, salads, and ice cream dishes, using standard formulas
● Performed cleaning duties such as sweeping, mopping, and washing dishes to keep equipment and
facilities sanitary, wrapped scrub and polished counters, steam tables, and other equipment, and clean
glasses, dishes, and fountain equipment. Prepared coffee machines for use
● Brewed coffee and tea, and filled containers with requested beverages
● Carefully maintained sanitation, health and safety standards in all work areas
● Took initiative to find extra tasks when scheduled duties were completed
● Maintained knowledge of current menu items, garnishes, ingredients and preparation method

Bakery Assistant / Baker Dec 2022-Apr 2023
Brodernas Family Bageri AB , Jarfalla , Stockholm, Sweden

● Calculated and prepared dough batches for the production of bakery products
● Supervised and operated 8 ovens
● Provided quality control of initial products per day
● Formed and laid out 2,200 pastries per day
● Arranged baked goods in attractive displays over 2000 items per day inside bakery cases
● Packaged bakery items and purchases in boxes and bags for customer carrying convenience

Retail Sales Associate Jan 2021 – Dec 2022
Zara, Stockholm, Sweden

● Checks pricing, scanned items, applies discounts and prints receipts to ring up customers
● Organized 25% of store merchandise racks and displayed to promote and maintain visually appealing
environments
 ● Helped up to 50 customers per shift to complete purchases, locate items and join reward programs
● Maintained current knowledge of store promotions and highlighted sales to customers
● Pressed and folded items upon arrival in store to increase visual appeal
● Encouraged customers to find clothing and other upsell items to complete ensemble
● Provided excellent customer service at each step of the way, taking time with each applicant to clearly
answer their questions and provide accurate information

Education
● University Institute of Business and Law, Odessa 2002-2006
Diploma: Lawyer
● College of Economy and Trade, Management - Odessa, Ukraine 1998 - 2002
Diploma: Lawyer