Kateryna

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(Viber,Telegram)

+33 6.52.58.12.34(What’sUp)

Address: 16 rue Clos des Guichets,
45300 Boynes, France

Kateryna Nikitina

Summary 20 years of experience in sales and marketing, B2C,B2B and D2C, strategy and business
modeling, business development, project management. FMCG, DTC and Real estate
experience. Last 12 years experience in e-commerce.

Personal Details
- Nationality: Ukrainian.
- Valid work permit for France
- Languages: English (fluent), French (Fluent), Ukrainian, Russian (Native)
- Driver’s license: B

Experience

Nov 2024-present Amazon Marketplace Manager (EU Markets)
GENERAL INFORMATION SYSTEMS (France)

- Extensive knowledge of Amazon Seller Central and marketplace operations (FBM)
- Managed customer inquiries and provided high-quality customer support through
Amazon's messaging system.
- Processed and monitored customer orders, ensuring all shipping and fulfillment
deadlines were met.
- Managed customer feedback and seller reviews, including requesting feedback and
responding professionally to improve customer satisfaction and seller ratings.
- Monitored Account Health and resolved policy violations to maintain compliance with
Amazon's performance standards.
- Managed A-to-Z Guarantee claims, customer returns, refunds, and disputes.
- Created, managed, and followed up on Amazon Seller Support cases until resolution.
- Investigated and resolved listing, inventory, and account-related issues by working with
Amazon Seller Support.
- Sourced replacement products for out-of-stock inventory and coordinated inventory
replenishment.
- Maintained and updated product databases, including product listings, inventory
records, SKUs, and product information.
- Prepared, optimized, and fine-tuned Amazon product titles, bullet points, and product
descriptions to improve listing quality, keyword relevance, and customer engagement.
- Created and updated product listings while maintaining accurate product information,
attributes, SKUs, and inventory records.
- Opened claims and coordinated with transportation and courier companies regarding
lost, damaged, delayed, or incomplete shipments, ensuring timely resolution.
- Managed order issues, shipment exceptions, and logistics-related communications with
carriers and customers.
- Worked with Microsoft Excel and Google Sheets for inventory tracking, reporting, and
product data management.
- Demonstrated strong organizational skills, attention to detail, problem-solving abilities,
and effective communication while managing multiple tasks in a fast-paced e-
commerce environment.
- Managing 8 accounts with sales mostly on European markets,
Jan 2014 – Oct 2024 Owner/CEO, Ukraine
KidSport
Kid-Sport.com.ua DTC direct to consumers (online sales) of sport goods for children

- Business strategy, managing digital performance, brand building;
- Digital marketing: Paid media, owned media (site, social accounts), earned media (user
content)
- E-mail marketing and promo strategy
- International DTC via diverse marketplaces eBay, Joom, Wish, Etsy, Allegro. Local
DTC via local marketplaces Rozetka, Allo, Epicentr
- P&L management, supplier management, team management
- Team stuffing

July 2009 –
December 2013 Head of Representative office, Ukraine
CYBARCO DEVELOPMENT LIMITED (Cyprus), www.cybarco.com
Luxury Real estate

- Establishing the business: representing the company vis-à-vis relative administration
and fiscal etc. authorities, suppliers, media companies and press. Ensuring liaison with
financial, sales and administration teams in Cyprus.
- Sales and Marketing strategy. Road-shows, customer events, participation is partner’s
events, agent’s trips, sponsoring events, extensive networking etc.
- Budgeting, market analyses, reporting, managing P&L statement of the office.
- Servicing and consulting potential customers regarding investment in Luxury housing
and resort developments of the company. Providing solutions depending on individual
customer/ family needs as well as investment purposes and obtaining residence permit
and/or EU citizenship (a number of projects on concept stage, off plan, ready-to move
in, exclusively designed holiday homes). Responsible for Ukraine, Kazakhstan, China
markets.
- Assisting buyers and immediate relatives through the process of obtaining permanent
residence permit and/or citizenship through investment (in cooperation with law firms,
Embassy of Cyprus in Ukraine)
- Performing one-to-one meetings with HNWI (business owners, top managers,
government officials) consulting on project specifications, investment plans, and
available financing options. Direct sales in the range of 0.5-1.5 mln Euros.
- Developing relationships with strategic partners (private banking, concierge, referral
network, and individual agents. Providing extensive training for management and
middle staff of partner companies. Prospecting.

January 2008 – June
2009 Senior Retail Consultant/Project Manager (Retail Property Department)
COLLIERS INTERNATIONAL UKRAINE, https://www.colliers.com/en-ua

- Client Service for Street Retail, Shopping Malls clients.
- Strategy development and implementation
- Securing assignments with investor/developer and corporate occupier clients
expanding to Ukraine, developing strong relationships with local and
regional/international investors/ developers and owners, in order to win new
assignments
- Project Management - coordination of third-party professionals and internal staff in
order to achieve project targets. Selling company services (consulting, brokerage,
concept development)

August 2005-
Brand Manager at Professional Products Division
December 2007 L’OREAL UKRAINE

- Launch of MATRIX brand: strategic planning, new client acquisitions, financial plans,
sales and compensation plan development, go-to-market strategy/competitive analysis,
event/training management.
- Developing partnership with distributors. Negotiations, commercial contract
management, regional launches.
- Building and managing direct and indirect sales channels.
 - Category knowledge trainings across organization
- Liaison with New York office and Eastern Europe and Central Asia Zone
- Agency management
- Leading monthly distributor meetings, setting and achieving monthly distribution and
sales targets. Handling distributor requests, communication to distributors (pricing
strategy, memos, etc.). Creating procedures for distributor’s operation processes.
- Operational reporting and sales forecasting

December 2003- Key Account Manager at Consumer Products Division
August 2005 L’OREAL UKRAINE

- Sales strategy for brand portfolio of L’Oréal Paris, Garnier, Maybelline
- Innovation pipe line launch excellence in the Key accounts
- Monitoring sales and identifying new business opportunities for existing and potential
accounts. Control of distributor’s operation processes and procedures.
- Negotiation of assortment and trade terms

Education

2002- 2003 Master of Art in Banking. Dnipro National University, Ukraine
1998- 2002 Bachelor of Arts in Economics and Finance. Dnipro National University, Ukraine
1998- 1999 Youth for Understanding International Exchange Program, Atlanta, USA