Яна

Yana Kovalenko
Cell: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Objective
Hardworking , enthusiastic eager to learn new patterns and skills person seeks a position where I could work in a fast paced, professional office environment which will find my skills in English of use elevate and my abilities to learn quickly.

Education
Social-Pedagogical University “Pedagogical Academy” 2007-2011 Kropyvnytskyi, Ukraine

Bachelors degree in English Language

Volunteer Service
United States Peace Corps 2010-2011 Kropyvnytskyi, Ukraine

Participant in the HIV/AIDS Project

• lead classes
• certified lector on the subject
• gathered information on the subject
• attended elections
• was responsible for lectures in other groups

This project was conducted by the US Peace Corps in Kropyvnytskyi and involved being trained by American and Ukrainian volunteers. After learning more details about this disease, I conducted classes at my Academy for first and second year students.

Work Experience
YMCA of Ozarks - Camp Lakewood Summer 2009 Potosi, Missouri, USA

Improved my English skills by working with carriers of the language

• responsible for the students
• worked as a part of kitchen staff
• solved day-to-day problems

Private English Teacher 2009-2014 Kropyvnytskyi, Ukraine

Worked with students as a teacher of English

• developed a special learning program that helped the students to comprehend the material better
• got a good feedback from students after they have passed all the needed exams
• succeeded in my own developed technique of teaching

SMS Coin - Manager January 2012- December 2012 Kropyvnytskyi, Ukraine

Worked as a manager of human resources in Israel company

• solved technical problems of the web-site
• worked and contributed to the IT members of the team
• answered calls and e-mails
• helped the clients to monetise from the sites with which we have been working

Travel Agency March 2013- July 2014 Kropyvnytskyi, Ukraine

Manager

• prepared documents
• looked for the deals for the clients
• was responsible for leading the clients in gathering the documents
• translated documents
• stayed in touch with the client base
• developed a system of advertisement of the agency

Dialog Market September 2014 - January 2015 Kropyvnytskyi, Ukraine

Worked as an operator in American call center

• answered calls
• dealt with unsatisfied clients
• was responsible for getting refunds
• was making sure the system worked well

Freelance 2016 - 2019 Kropyvnytskyi, Ukraine

- worked as a translator, private tutor .

Babecosmetics - Customer Service Support Manager April 2019 - December 2022 Kropyvnytskyi, Ukraine

Customer service support manager

• answering e-mails
• completing tasks
• managing the office and team working in my branch
• completing day-to-day tasks
• gathering client database
• organising orders
• providing refunds, discounts etc.

Personal Assistant August 2021 - November 2021 Gdansk, Poland

Worked as a private assistant for the construction business owner

• fulfilling documents in Polish
• preparing documents and visas
• managing the office
• gathering workers
• completing day-to-day tasks
• counting and managing working hours for the team

Bandapixels - Sales Development Rep/Lead Generator November 2021 - February 2022 Kropyvnytskyi, Ukraine

• reaching potential clients and connecting with them
• working with Upwork and CRM system
• writing bids
• completing day-to-day tasks
• keeping conversion
• handing clients to Sales Department
• monitoring company’s database for potential clients
• content creation (e-mails)
• fulfilling Upwork profiles

Onix-Systems - Business Development Manager February 2022 - April 2024 remote

• researching companies among startups and SMBs to find new opportunities
• attending conferences to find new leads
• building up effective communication via different channels
• conducting intro calls
• offline meetings with existing and potential clients and building positive relationships

Languages

Ukrainian – Fluent, Russian – Fluent, English – Advanced, Polish – Elementary

References available upon request