Iryna

Skills:

Communication, problem solving, organization, leadership, collaboration, adaptability,
decision-making, product growth.

Knowledge:

Mobile apps submissions to platforms, submission support for clients, server side
issues resolutions.

Platforms: Google Play, App Store connect.

Basic knowledge of HTML, CSS, networks.

CRM systems: JIRA, Redmine.

Monitoring system: Zabbix, Grafana.

Lykova Iryna

Working Experience:

Tech support engineer

August 2019 - January, 2021

Mobile apps Team Lead Tv Company

Contacts:

Customer Care Expert

Jan, 2021 - August, 2022

Mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Wix Company

Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

Branded Apps Relops Team Expert

August, 2022 - June, 2023

LinkedIn: Wix Company

[відкрити контакти](див. вище в блоці «контактна інформація»)
n/iryna-lykova-046232199/

Branded Apps Relops Team Lead

June, 2023 - till now

Wix Company

TV Company

Technical Support Engineer

Responsibilities:

Active network equipment, platform service monitoring. Monitoring and administration
of TV channels. High-level technical support of partner companies, dealers,
customers.

Branded Apps Relops Team Expert

Responsibilities:

App submissions to Apple and Google platforms, rejections handling, customers
support, side tasks for product growth.

Branded Apps Relops Team Lead

Team coordination, communication with development team on day to day issues,
growth, product development, quality assurance, new feature releases, testings, bugs
monitoring, continuous improvement process with different teams involved, statistics
gathering, issue reports, product and team development.

Courses, certificates:

Dan IT (2020)

Web design (UI/UX) finished course.

QAlight (2019)

Manual QA certified specialist.

British council IELTS certificate (2020)

IELTS certified English level C1.

Google IT support certificate (2023)

Languages:

English - advanced.

Ukrainian - native.