Alyona

OLENA OBREZAN
Product Manager

ABOUT ME
I am an ambitious and hard-working Product Manager with a solid
experience in the edtech field. I am skilled in market research, course
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promotion planning, organizing educational events, customer acquisition
https://t.me/mrmrphnx
and feedback analisys. I genuinely believe my expertise can help your
business build a high-quality product bringing real value to your
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[відкрити контакти](див. вище в блоці «контактна інформація») WORK EXPERIENCE
ㅡ august 2023
olena-obrezan-158947230/
Zaporizhzhia, Ukraine September 2022
IAMPM
Product Manager
Attracted more than 20 speakers, and 30 mentors and regularly trained
speakers in public speaking;
EDUCATION Improved product line of 5 courses via customer development (70+
customer interviews);
Master's degree Assisted in the launch of a new course. Conducted a thorough revamp
and relaunch of 4 courses, leading to improved content quality and
ZNU, World history and
increased student satisfaction;
international Developed and tested MVPs for 2 new courses, assessing their viability
2011 – 2017 through testing and feedback analysis;
Worked closely with the marketing, sales and support team to increase
performance within each team;
LANGUAGE Create a product promotion plan (together with the marketing and sales
team), track results and adjust actions;

Englishㅡ intermediate Development of customer acquisition initiatives video-lectures, product
demos, simulator, marathons;
Ukrainian ㅡ native Creation of training materials for the sales and service team.

Korean ㅡ beginner
Participation in improving internal processes within the product team.

July 2022 ㅡ september 2022
IAMPM
Senior Service Manager
Improving customer service experience, creating engaged customers
and facilitating organic growth;
Generate and validate hypotheses for course improvements for clients;
Taking ownership of customers issues and following problems through to
resolution;
Work with open events: preparation, holding, analysis, improvement;
Improving customer service procedures, policies and standards for your
organization or department;
Recruit, mentor and develop junior customer service managers.
Coordinate the work of course curators in assigned domains.
September 2021 ㅡ july 2022
IAMPM
Service Manager
Provided customer support;
Managed courses as a curator;
Collected feedback and optimized workflows.
 ㅡ
November 2019 september 2021
ZDMU, Department of Language Training
Secretary
Worked with university software programs (RATOS, ASU, Teems
(Microsoft 365 suite), edX);
Optimized the class schedule for computer labs within the department;
Developed and maintained the department's library and video archives;
Supervised activities related to academic databases;
Facilitated departmental communication and coordination.

ㅡ
February 2017 november 2019
ZDMU, Foreign Citizens Training Center
Office Manager
Performed administrative functions;
maintained departmental document flow;
provided support and assistance in organizing events arranged by the
department (training sessions, seminars, meetings).