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Olesia Zhukova
Project Manager | Workflow & Operations Manager
Kropyvnytskyi, Ukraine | P: [відкрити контакти](див. вище в блоці «контактна інформація»)| [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn.com

WORK EXPERIENCE
PROJECT MANAGER Kropyvnytskyi, Ukraine
Made by Polonskiy | Landing Page Development Agency. Full-time Aug. 2025 – Feb. 2026
● Managed 200+ landing page projects with a 90% completion rate, overseeing 20–30 concurrent projects and delivering
30–40 projects monthly.
● Designed and optimized Jira workflows, automations, custom fields, and dashboards, improving project visibility and
operational efficiency.
● Led cross-functional teams (design, development, copywriting) to ensure on-time delivery and alignment with business
objectives.
● Standardized project processes, templates, documentation, and workflows to improve scalability and consistency.
● Managed project scope, timelines, priorities, resources, and client communications throughout the full project lifecycle.
● Translated business requirements into clear technical tasks, reducing bottlenecks and streamlining execution.

CUSTOMER RELATIONSHIP MANAGEMENT MANAGER Kropyvnytskyi, Ukraine
Regional Representative Office of the Charitable Organization Ukrainian Foundation “Mriya”. Part-time Nov. 2024 – Mar. 2025
● Maintained CRM systems, ensuring clean data workflows, enhancing decision-making and client tracking.
● Managed documentation lifecycle and internal compliance processes across active projects.
● Designed and implemented workflow solutions to improve cross-functional team communication and task tracking.
● Supported stakeholder engagement by coordinating events, maintaining schedules, and managing communications.
● Assisted in project scoping and monitoring, contributing to status updates and reports on progress.
● Improved operational efficiency by redesigning administrative workflows and tools.

EDUCATION
Volodymyr Vynnychenko Central Ukrainian State University Kropyvnytskyi, Ukraine
Masters in Psychology Sep. 2023 - Dec. 2024
Major in Psychology of Business and Management
Relevant Coursework: Organizational Management, Business Counseling, Instrumental Design, Crisis Management

CERTIFICATIONS
Google Project Management Specialization Coursera
Agile Project Management Life Cycle; Project Scoping; Project Schedules; Quality Management & Quality Assessment;May 2025
Organizational Structure; Change Management; Continuous Improvement Process; Backlog Management; Project Closure.

Asana Workflow Specialist Certification Asana
Task Prioritization; Timeline Tracking; Workflow Automation; Resource Allocation; Team Dashboard Customization. Mar. 2025

Remote Team Management GitLab
Remote Communication Protocols; Async Documentation; Time Zone Coordination; April 2024
Remote Conflict Management.

EFSET English Certificate Coursera
83/100 (C2 Proficient) Feb. 2024

SKILLS
Hard Skills: Project Coordination & Workflow Optimization, CRM & Documentation Management, Project Scheduling &
Scoping, Quality & Change Management, Data Analysis & Reporting, Remote Team Communication, Event Planning &
Stakeholder Engagement, Jira Automation, Process Improvement, Agile, Operations, Stakeholder Management,
Cross-Functional Leadership, Resource Planning, Process Standardization.
Soft Skills: Communication, Problem-Solving, Organizational Skills, Adaptability, Critical Thinking, Attention to Detail,
Emotional Intelligence, Team Collaboration, Conflict Resolution, Client-Focused Approach.
Tools: Jira, Asana, Notion, Confluence, Google suite, Figma.