Максим 

Maksym Summary
Strong background in customer relations, projectmanagement and leadership.
Lanovenko Good understanding of bussiness processes in USA trucking market. Looking
for possition of Safety and Compliance Manager or Support Specialist.

Skill Highlights
 Training drivers according to  Customer First Attitude
FMCSA rules  Active Listening
 Logbooks audit  Persuasive Speaking
 Monitoring Safety Score  Conflict Management

Experience
SEO and Google AdWords Sales Manager - 01/2014 to 12/2014.
Customer Contact Specialist, Westwing - 01/2015 to 12/2015.
Contact Contact Center Specialist, H2R, NBS Lviv - 01/2016 to 02/2021.
Junior Web Content Editor, DSM, NBS Lviv – 02/2021 to 05/2021.
Phone: Website Content Mngt Specialist, IBS, NBS Lviv – 06/2021 to 12/2021.
[відкрити контакти](див. вище в блоці «контактна інформація») Drupal Front-end Developer, Lemberg Solutions - 12/2021 to 03/2022.
Safety Manager, Migway - 03/2022 - 06/2024.
Telegram: Track and Trace Support Specialist, Zelh - 06/2024 - 02/2025.
@anticore_lviv RESPONSIBILITIES Migway:
Training drivers to work with e-logbook (Samsara, gomotive); training drivers
Email: to create DVIRs; compliance check (HOS violations, unassigned driving, PC
[відкрити контакти](див. вище в блоці «контактна інформація») abuse,uncertified logs, remarks, shiping ID); safety score check; quartal drug
and alcohol tests; driving record check (tenstreet); permits.
Languages PERSONAL ACHIEVEMENTS Migway:
Increased percentage of submitted DVIRs from 60% to 85%; 0 tickets for Level
Ukrainian – C2 3 DOT inspection (had 50 drivers); most of my drivers became my buddies and
English – C1 (certificate wanted to work good tonot disappoint me.
authenticity RESPONSIBILITIES Zelh:
www.efset.org/cert/rhbb5t) Supporting drivers via chats; fixing drivers accounts; escalating chats to
different departments; creating tech requests.
PERSONAL ACHIEVEMENTS Zehl:
Courses Average percentage of chats resolved 60% from team result (3 team
members); first time response rate less than 2 min (target 3 min); customer
 Web UI Development Basics satisfy level 94% (target 85%)
(Lviv IT School)
 Front-end Developer course (IT
STEP)
Education
 Software Testing Fundamentals National University “Lviv Polytechnic”, Institute of Economics and
- prometheus.org.ua Management, speciality “Administration Management”, Bachelor of
Management – 2012.

National University “Lviv Polytechnic”, Institute of Economics and
Management, specialty “Management of Logistics Systems”, Master's Degree
in Logistics with Honors – 2013.