Сервіс пошуку роботи №1 в Україні
- Файл
Mazeedat
Customer support representative, Data entry, Virtual assistant
Розглядає посади:
Customer support representative, Data entry, Virtual assistant, Customer service representative, Sales representative, Менеджер з підтримки клієнтів, Administrator, Billing specialist
Вік:
24 роки
Місто проживання:
Інші країни
Готовий працювати:
Дистанційно
Контактна інформація
Шукач вказав телефон та ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10732144/
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
BALOGUN MAZEEDAT
[відкрити контакти ](див. вище в блоці «контактна інформація») | [відкрити контакти ](див. вище в блоці «контактна інформація») | LinkedIn:mazeedat-balogun
PROFESSIONAL SUMMARY
I’m a results-oriented Customer Support Specialist with 3+ years of experience enhancing customer satisfaction, resolving
escalations, and improving retention for global brands across tech, e-commerce, immigration, and logistics. I have a proven
success in recovering over $20,000 monthly in overdue accounts, achieving 96% CSAT scores, and reducing recurring
complaints by 10%. I’m recognized for driving operational excellence, empathy, problem-solving, and proficient in CRM
tools and Microsoft Office Suite.
EDUCATION
University of Lagos– Lagos, Nigeria September 2017 – June 2023
BA, History and strategic studies
WORK EXPERIENCE
Customer Service Agent - Sienna Shutters (November 2024 - Present)
● Conduct follow-up calls to over 30+ new leads weekly, effectively converting inquiries into booked appointments, contributing
to a 20% increase in lead-to-appointment conversion rate.
● Accurately input and maintain high-volume order details in the company’s CRM/database, reducing data errors by 15%
through meticulous attention to detail.
● Respond to an average of 20+ client inquiries and complaints daily via phone, resolving issues promptly and improving overall
customer satisfaction by 25%.
Customer Support & Collections Agent - Zoomo (March 2024 - September 2025)
● Recovered $20,000+ monthly in overdue payments through account follow-ups and dispute resolution.
● Handled 50+ daily support request via email and phone, resolving inquiries related to billing, service cancellations and account
access.
● Scheduled service appointments and supported operations, improving booking efficiency by 15%.
Client Support Associate - UK Immigration &Visa Consultants (September 2023 - January 2024)
● Provided hands-on support during visa processes, reducing documentation errors by 25%.
● Boosted client retention by 20% with daily follow-ups and proactive communication.
● Logged all client interactions in Salesforce and resolved queries within SLA.
Customer Liaison - Multi-choice Nigeria (June 2022 - November 2022)
● Delivered omnichannel support to 80+ customers daily, achieving a 96% CSAT score.
● Reduced recurring issues by 10% through team collaboration and root cause analysis.
Customer Support Agent - Dust-detail Nigeria (February 2022 - June 2022)
● Scheduled and coordinated 20+ appointments daily, managing cancellations and reschedules.
● Acted as liaison between customers and service teams, improving response time by 25%.
Customer Support Agent - Jumia Nigeria (September 2021 - December 2021)
● Resolved logistics and refund issues during peak season, processing 100+ inquiries per shift.
● Ensured timely resolutions in compliance with company policy.
VOLUNTEER EXPERIENCE
Mentor & Workshop Facilitator – Christopher Kolade Foundation (July 2022 – Present)
● Facilitated leadership and empowerment workshops for over 100 young girls.
● Developed training resources focused on education, leadership, and confidence-building.
SKILLS
● Customer Support Tools: Zendesk, Gorgias, Salesforce, Intercom, Freshdesk
● Productivity Tools: Microsoft Excel, Word, Outlook
● Core Skills: Conflict Resolution, Escalation Management, Order Processing, Payment Recovery, Team Collaboration
INTERESTS
Women Empowerment
LANGUAGES
English – Fluent (Written & Spoken)
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PROFESSIONAL SUMMARY
I’m a results-oriented Customer Support Specialist with 3+ years of experience enhancing customer satisfaction, resolving
escalations, and improving retention for global brands across tech, e-commerce, immigration, and logistics. I have a proven
success in recovering over $20,000 monthly in overdue accounts, achieving 96% CSAT scores, and reducing recurring
complaints by 10%. I’m recognized for driving operational excellence, empathy, problem-solving, and proficient in CRM
tools and Microsoft Office Suite.
EDUCATION
University of Lagos– Lagos, Nigeria September 2017 – June 2023
BA, History and strategic studies
WORK EXPERIENCE
Customer Service Agent - Sienna Shutters (November 2024 - Present)
● Conduct follow-up calls to over 30+ new leads weekly, effectively converting inquiries into booked appointments, contributing
to a 20% increase in lead-to-appointment conversion rate.
● Accurately input and maintain high-volume order details in the company’s CRM/database, reducing data errors by 15%
through meticulous attention to detail.
● Respond to an average of 20+ client inquiries and complaints daily via phone, resolving issues promptly and improving overall
customer satisfaction by 25%.
Customer Support & Collections Agent - Zoomo (March 2024 - September 2025)
● Recovered $20,000+ monthly in overdue payments through account follow-ups and dispute resolution.
● Handled 50+ daily support request via email and phone, resolving inquiries related to billing, service cancellations and account
access.
● Scheduled service appointments and supported operations, improving booking efficiency by 15%.
Client Support Associate - UK Immigration &Visa Consultants (September 2023 - January 2024)
● Provided hands-on support during visa processes, reducing documentation errors by 25%.
● Boosted client retention by 20% with daily follow-ups and proactive communication.
● Logged all client interactions in Salesforce and resolved queries within SLA.
Customer Liaison - Multi-choice Nigeria (June 2022 - November 2022)
● Delivered omnichannel support to 80+ customers daily, achieving a 96% CSAT score.
● Reduced recurring issues by 10% through team collaboration and root cause analysis.
Customer Support Agent - Dust-detail Nigeria (February 2022 - June 2022)
● Scheduled and coordinated 20+ appointments daily, managing cancellations and reschedules.
● Acted as liaison between customers and service teams, improving response time by 25%.
Customer Support Agent - Jumia Nigeria (September 2021 - December 2021)
● Resolved logistics and refund issues during peak season, processing 100+ inquiries per shift.
● Ensured timely resolutions in compliance with company policy.
VOLUNTEER EXPERIENCE
Mentor & Workshop Facilitator – Christopher Kolade Foundation (July 2022 – Present)
● Facilitated leadership and empowerment workshops for over 100 young girls.
● Developed training resources focused on education, leadership, and confidence-building.
SKILLS
● Customer Support Tools: Zendesk, Gorgias, Salesforce, Intercom, Freshdesk
● Productivity Tools: Microsoft Excel, Word, Outlook
● Core Skills: Conflict Resolution, Escalation Management, Order Processing, Payment Recovery, Team Collaboration
INTERESTS
Women Empowerment
LANGUAGES
English – Fluent (Written & Spoken)
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/10732144/