Ірина

IRYNA VINIICHUK

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Immigration Consultant Assistant

PROFESSIONAL SUMMARY
Being actively involved in all spheres of consulate issues with over 6 years allowed me to get huge experience in drafting legal and notary documents; working in sphere in travel and tourism gave me an opportunity to receive deep professional learning managing the crisis situation, organizing and participating in specialized events as well as establishing and maintaning effective communication with clients and partners; living more than 16 years abroad ( Kuwait, Egypt, Canada) I gained valuable skills in communicating with people of different cultures.

SKILLS
Excellent communication and presentation skills
Excellent organizational skills and good time management
Good knowledge of MS Office/Adobe acrobat
Knowledgeable in administrative system
Creative, highly motivated

EXPERIENCE

Assistant of Council
February 2020 — September 2023
Consulate General of Ukraine, Toronto

• Prepared criminal reports, power of attorneys, legalizations and passport documents drafts
• Managed consular cases database in accordance with consular instructions
• Navigated incoming mail and inquires and responded to Consular requests, provided exceptional customer support
• Maintained accurate and organized client files and databases.
• Stayed updated on regulations, and procedures.
• Developed processes and procedures manuals
• Consulted visitors on visa information for specific countries
• Coordinated consulate events to promote cultural exchanges
• Established and maintained personal contacts with Ukrainian community organizations in Toronto, such as Ukrainian Canadian Congress, League of Ukrainian Canadians, Fourth Wave - International Organization of Ukrainian Communities

Assistant of Council
February 2013 — August 2016
Embassy of Ukraine in Arab Republic of Egypt, Cairo

• Prepared criminal reports, power of attorneys, legalizations and passport documents drafts
• Managed consular cases database in accordance with consular instructions
• Navigated incoming mail and inquires and responded to Consular requests, provided exceptional customer support
• Developed processes and procedures manuals
• Educated travelers on visa information for specific countries
• Coordinated consulate events to promote cultural exchanges

Head of Travel and Tourism department,
May 2001 — August 2008
JSC PLASKE, Odessa/Ukraine

• Coordinated the and supervised the activity of more than 20 staff members.
• Planned and coordinated travel arrangements for clients, including flights, accommodations, transportation and activities; created personalized travel itineraries
• Implemented innovations all aspects of travel, flight bookings, and other travel-related services.
• Developed strategy to align with industry trends and changes in travel regulations to ensure compliance with all relevant policies and procedures
• Organized high-level quality customer service by promptly responding to client inquiries

EDUCATION

MECHNIKOV ODESSA STATE UNIVERSITY
Master degree in International Relations
Department of International Relations | June 2003

CERTIFICATIONS

IATA/UFTAA FOUNDATION &EBT COURSE | April 2006
AMADEUS Central Ticketing Course / Course for trainers | April 2006