Rash

Rasheed Williams
PMP, CSPO, PSM
+382183468847 | [відкрити контакти](див. вище в блоці «контактна інформація») | Portfolio | Remote | Telegram: @williamsrash
IT Project Manager | No-Code Developer | Airtable Builder

5 years of driving profitable growth in rapidly evolving competitive technology environments.
 Development lead with experience as an IT project manager, no-code developer, and business analyst, delivering
innovative strategic solutions that engage audiences.
 Project manager with a notable capacity of upholding agile values and principles, driving high-performing cross-
functional teams to outperform performance goals.
 Building systems from requirements elicitation, adeptly translating client needs into actionable solutions, custom
process flows, and delivering complex AI-integrated CRM workflows.
I thrive on achieving company goals and ensuring stakeholder satisfaction. With my granular approach to
addressing business issues, and systems with incisive leadership and analytical acumen, using skills such as:

o Project Management o Scrum/Kanban o A/B Testing/UAT
o Story pointing / Relative sizing o Risk Management o Core Product Management
o SaaS Knowledge o Strategic Planning o CRMs
o Process Optimization o Stakeholder Engagement o Workflow Automation / AI Agents
o Agile Values and Principles o Backlog Refinement o Software Lifecycle Development

Technical Tools
• Languages: Python, SQL.
• ERP: Dynamic365, Odoo
• Automation: Make, N8N, and Zapier
• BPMN Tools: Miro, Draw.io, Lucid Charts, Figma, Canva, and more.
• Virtual Communication Tools: Slack, MS Teams, Zoom, Skype and more.
• CRM: Airtable, GoHighLevel, Salesforce, Zoho, Customer IO, Hubspot, HelpScout.
• PM Tools: JIRA, Asana, Confluence, GitHub, Notion, ClickUp, Trello, Linear, Monday, and more
• Data Analytics & Reporting: MixPanel, Google Analytics, MS Powerpoint, Hotjar, Tableau, and Power BI.

Education and Certifications

Certified Airtable Administrator, Airtable
Certified Airtable Builder, Airtable
Professional Scrum Product Owner, PSPO
PMP Certification, Project Management Institute (PMP)
Diploma, Product Management, AltSchool of Product Africa
Make Foundation, Make Automation
B.Sc. Computer Science, University of Lagos

Experience Highlights

A Company That Sells Everything 09/24 – Present
IT Project & Systems Manager - Remote

At ACTSE, a digital solutions agency, I delivered outcomes as a Project Manager and automations
specialist, leading the end-to-end delivery of over 10 high-impact projects across various industries,
including e-commerce, real estate, education, fitness, auto parts, and Marketing. My role focused on driving
outcomes through leadership, automation, and performance optimization. Some of my project responsibilities and key
success metrics are:

• Spearheaded 10+ high-impact web and mobile projects across industries, including e-commerce, real estate,
education, marketing, and sales, improving delivery speed by 18%.
• Managed the onboarding of 10+ clients and day-to-day communications within my portfolio.
• Translated business requirements into detailed user stories and sprint backlogs, reducing development rework
by 25%.
• Designed and deployed scalable workflows using n8n, integrating Airtable, Stripe, Slack, and Xero to
streamline sales operations and improve efficiency.
• Built and integrated full Martech stacks (CRMs, automations, analytics), improving lead conversion by 35%
and reducing support response times by 20%.
• Designed AI-powered sales workflows (n8n & GHL integrations) that reduced manual work by 40% and lifted
sales productivity by 25%.
• Created SOPs and training programs that enabled 50% AI and feature adoption across support and sales teams.
• Trained and supported virtual assistant teams and stakeholders in using Airtable tools effectively, accelerating
data onboarding and increasing self-sufficiency.

DataCose 08/2023 – 08/24
Airtable Builder & Automation Specialist

• Gathered and translated stakeholder requirements into a custom Airtable base for the configuration
of purchasing and payroll modules.
• Designed Airtable systems, including multi-table relationships, linked records, and base syncs to
support scalable, dynamic workflows across marketing and sales operations.
• Built intuitive interfaces for streamlined data entry, operational visibility for stakeholder
interactions with bases, increasing team adoption, and reducing input errors by 40%.
• Collaborated with cross-functional stakeholders to gather automation requirements, delivered tailored
solutions, and maintained clear documentation across my portfolio.
• Built advanced integrations using Airtable automations and n8n to reduce manual data entry,
synchronize data across GHL, and share generated reports via Slack.
• Continuously optimized n8n workflow performance by debugging errors, implementing custom
logic, HTTP request nodes to advance business logic, and edge case handling.
• Managed Airtable process optimization for a retail client by redesigning order-to-cash workflows, leading to
a 15% reduction in order processing time.
• Built and managed custom interfaces and user views tailored to various permission levels, improving internal
adoption and external collaboration.
• Documented SOPs and base logic, delivering onboarding guides and systems maps to non-technical
users, which led to improving handoff efficiency and reducing support tickets by 35%.

Credo Solutions LLC, 07/ 2022 – 08/2023
Business Analyst

• Built feature roadmaps and led full development cycles, accelerating product releases and improving cross-
team delivery.
• Modeled business processes and wrote detailed SRS documents, ensuring stakeholder alignment and timely
deliverables within the budget.
• Analyzed and mapped current as-is processes, identifying inefficiencies and manual systems. Redesigned to-be
 processes, achieving a 20% reduction in time to market through process optimization and automations.
• Oversaw CRM implementation roadmap across 3 departments, including scope planning, team coordination,
and vendor communication.
• Launched peer-to-peer payment features that increased clients' monthly active users by 21%
• Created executive dashboards and performance reports using Tableau and Power BI, providing data-driven
insights and improving retention by 21%.
• Managed backlog grooming and sprint planning across product and dev teams to maintain delivery focus
and velocity.
• Gathered and analyzed requirements to create user stories that addressed business needs and drove project
success up to 40%.

Konga Online 11/2020 – 3/ 2022
Associate Product Manager

Joined one of the largest e-commerce startups in Africa to lead the development of multiple projects/platforms within
the startup, where I worked with various teams within fintech, core e-commerce, logistics, and operations.

Airtel Networks Limited 07/2017 – 03/2019
Customer Support Specialist (Technical)

• Launched my career as a technical support specialist with one of the leading telecom providers in the world
today.
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References
Available on request.