Rash

Rasheed Williams
[відкрити контакти](див. вище в блоці «контактна інформація») | Portfolio | Remote | Telegram: @williamsrash

PROFESSIONAL SUMMARY

6 years of driving profitable growth, bringing order to chaos in an evolving Agile environment.
 Results-driven Project Manager with expertise in breaking down complex business requirements into granular,
actionable tasks that are comprehensive to technical and non-technical stakeholders.
 Proven expertise in stakeholder engagement, requirements documentation, and cross-functional collaboration within
Agile environments.
 Demonstrated ability to bridge the gap between business needs and technical implementation with a deep understanding
of web development, Shopify stores, Salesforce architecture, flow builder, Lightning web components, and APEX
capabilities.
 Strong track record of facilitating agile ceremonies, requirement prioritization sessions, creating comprehensive user
stories with acceptance criteria, and ensuring UAT outcomes across enterprise-level projects.

SKILLS & EXPERTISE

o Project Management Software o Scrum/Kanban o UAT Coordination
o Technical Specification o Risk Management o Core Product Management
o KPI Tracking & Reporting o UI/UX Design o Backend Automation (no-code)
o Workflow Diagramming o Stakeholder Engagement o User Story Development
o Agile Methodologies o Backlog Refinement o SDLC Management

PROFESSIONAL EXPERIENCE

Project Manager | 05/2025 to Current
Prokinetics Solutions - Remote

• Managed multiple customer experience improvement programs across 10+ healthcare service
locations, tracking performance metrics through Tableau dashboards and providing quarterly reports
to leadership.
• Conducted patient intake analysis and process evaluations to assess customer service quality,
documenting findings in comprehensive reports that drove implementation of 8 process
improvements and reduced average patient wait times by 41% within 10 months.
• Collaborated with operations and sales teams to evaluate and enhance service delivery processes,
utilizing SQL data analysis to identify trends affecting customer satisfaction and contributing to 25%
improvement in customer retention rates.

Lead Project Manager | 09/2023 – 05/2025
A Company That Sells Everything - Remote

• Spearheaded 50+ high-impact web and mobile development projects across industries, including e-commerce,
real estate, and education, using agile methodologies, improving delivery speed by 30% within 12 months.
• Managed the onboarding of 10+ stakeholders and day-to-day communications, ensuring smooth
implementation of business requirements and project delivery within my portfolio
• Translated business requirements into detailed user stories and updated sprint backlogs, reducing development
rework by 25%.
 • Documented, designed, and managed scalable Shopify stores, integrating Airtable, Stripe, Slack, and Xero to
streamline sales operations and improve efficiency.
• Built and integrated full Marketing tech stacks (CRMs, automations, analytics, and paid ads), improving lead
conversion by 35% and reducing support response times by 20%.
• Built custom WordPress landing pages and dashboards for client campaigns, optimizing UI for seamless
navigation and mobile response.
• Created SOPs and training programs that enabled 50% AI and feature adoption across support and sales teams.
• Trained and supported 25+ virtual assistant teams in using Airtable and CRM pipelines effectively,
accelerating data onboarding and increasing self-sufficiency.

Retail Operations Project Manager | 08/2022 – 08/2023
DataCose – Remote

• Executed mystery shopping assessments across 60+ retail services, analyzing customer service interactions and
operational compliance to identify improvement opportunities that increased customer satisfaction ratings from
73% to 895 over 18 months
• Coordinated monthly mystery shop evaluations with third-party vendors, ensuring accurate assessment of sales
techniques, product knowledge, and store presentation while tracking 15+ KPI through Salesforce dashboards
that informed quarterly business review with leadership
• Implemented best practices for retail operations by developing standardized evaluation criteria and operational
procedures, resulting in 42% reduction in brand standard violations and consistent alignment with company
promotional guidelines across all locations
• Partnered with training development teams to create data-driven coaching programs based on mystery shop
insights, leading to 36% improvement in employee performance scores and 28% increase in first call resolution
rates within 12 months

JUNIOR BUSINESS ANALYST | 03/2021 – 08/2022
Credo Solutions - Remote

• Built feature roadmaps and led full development cycles, accelerating product releases and improving cross-
team delivery.
• Mapped out business processes and documented functional technical requirements, ensuring stakeholder
alignment and successful execution of deliverables within the stipulated timeframe and budget.
• Analyzed and mapped current as-is processes, identifying inefficiencies and manual systems. Redesigned to-be
processes, achieving a 20% reduction in time to market through process optimization and automations.
• Launched peer-to-peer payment features that increased clients' monthly active users by 21%
• Created executive dashboards and performance reports using Tableau and Power BI, providing data-driven
insights and improving retention by 21%.
• Managed backlog grooming and sprint planning across product and dev teams to maintain delivery focus
and velocity.
• Facilitated discovery workshops and analyzed requirements to create user stories that addressed business
needs, driving project delivery success up to 40% in 6 months.

Associate Product Manager | 11/2019 – 3/2021
Konga Online – Remote

Joined one of the largest e-commerce startups in Africa to lead the development of multiple projects/platforms within
the startup, where I worked with various teams within fintech, core e-commerce, logistics, and operations.
Customer Support Specialist (Technical) | 07/2016 – 03/2018
Airtel Networks Limited - Remote
• Launched my career as a technical support specialist with one of the leading telecom providers in the world
today.

Education and Certifications

Certified Airtable Builder, Airtable
Professional Scrum Product Owner, PSPO
PMP Certification, Project Management Institute (PMP)
Diploma, Product Management, AltSchool of Product Africa
Make Foundation, Make Automation
B.Sc. Computer Science, University of Lagos

References
Available on request.