Sunny

Sunny
Remote Customer Service Representative

Global Availability | All Time Zones | 24/7

PROFESSIONAL SUMMARY
Experienced Customer Service Representative with over four years of hands-on experience delivering
high-quality remote support across phone, email, messaging, and social media channels. Recognized for
empathy, accuracy, and professionalism while resolving customer inquiries and complaints. Highly
organized, adaptable, and available to support global customers around the clock.

CORE SKILLS

Customer Support (Remote) Call Handling (Inbound & Outbound)

Email & Live Chat Support Social Media Customer Service

Complaint Resolution Multitasking & Time Management

Data Entry & Documentation Professional Communication

Microsoft Word Microsoft Excel

PROFESSIONAL EXPERIENCE
Customer Service Representative | Suntek Nigeria Limited – Abuja
April 2021 – July 2024
• Provided multi-channel customer support via phone, email, text messaging, and social media platforms.
• Commended multiple times for empathy, accuracy, and high-quality service delivery.
• Managed social media inquiries while simultaneously handling live phone support.
• Resolved customer complaints efficiently and documented interactions accurately.
• Processed customer orders, applications, and service requests with strong attention to detail.

Customer Service Representative | Eminence Security Limited – Delta State
August 2019 – August 2020
• Handled daily customer service inquiries and requests.
• Managed inbound and outbound calls in a professional manner.
• Maintained a consistently positive and customer-focused attitude.
• Supported administrative documentation using Microsoft Word and Excel.

EDUCATION
Bachelor of Engineering (B.Eng) – Electrical & Electronic Engineering
Benson Idahosa University | 2019 – 2025