Наталія

Nataliia Lutsenko
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn: Nataliia Lutsenko

Motivated Account Management and Customer Billing Specialist with over six years of experience managing
client relationships, coordinating billing operations, and providing administrative support within the
telecommunications sector. Offer an array of skills in coordinating billing and invoicing processes, ensuring
timely payments, and managing client documentation, including invoices, contracts, and payments.
Professional Highlights:
• Skilled in preparing technical documentation for telecom equipment. Experienced in preparing detailed
reports, conducting data comparisons, and facilitating internal communication regarding data discrepancies.
• Effectively operate billing and CRM systems for timely task processing, database maintenance, and accurate
entry of customer, contract, service, and tariff information.
• Boost cooperation with technical departments to align technical resources with income and expense services.
• Experienced working with brokers for customs clearance of foreign shipments.
• Committed to delivering top-notch service and fostering successful client relationships.

CORE SKILLS AND COMPETENCIES

Client Relationships Management | Customer Service and Support | Sales Order Creation | Billing
Documentation Preparation | Contract Management | Reporting | Data Analysis | Administrative Support
Cross-Functional Collaboration | Communication | Teamwork |Attention to Detail
Technical Expertise: MS Office Suite, Jira, ELMA CRM

WORK EXPERIENCE

RETN, Kyiv, Ukraine October 2017 – Present
Account Administrator

• Manage client relationships along with the flow of client documents, such as invoices and contracts. Maintain
documentation control of electronic communication service contracts.
• Review billing and invoicing terms to ensure accuracy in types, dates, and amounts in accordance with
contract specifications, as well as approvals and accurate receivables tracking.
• Handle the reconciliation of incoming payments, promptly generating and dispatching service invoices, and
correct returned invoices for accurate and timely billing processes.
• Calculate compensation for service interruptions according to company policies. Monitor and manage debtor
accounts, proactively following up on outstanding balances.
• Assist sales and marketing staff with tasks, if needed, such as creating and verifying sales orders.

NDA, Kyiv, Ukraine 2013 – 2017
Inbound Call Center Information Services Operator

• Processed inbound calls to assist people with inquiries. Efficiently resolved customer concerns and problems,
ensuring high levels of customer satisfaction and service quality.
EDUCATION

National Pedagogical Dragomanov University, Ukraine, 2014
Specialist Degree in Pedagogy (English Language Education for Primary Schools and Practical Psychology)
Languages: Ukrainian (Native Speaker), English (Pre-Intermediate)