Artur

Artur Savrii
Customer Support Specialist / Localisation Specialist,
Krakow, Poland, mob: [відкрити контакти](див. вище в блоці «контактна інформація»), email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Summary

An adaptable and responsible graduate seeking an entry-level position in Customer Support or
Customer Success field.

My degree in Foreign Philology (English Language and Literature) have provided me with a
fundamental study of a foreign language in the theoretical, applied, and communicative aspects as
well as literature, culture and values of the English-speaking countries and enabled me to develop an
analytical/logical approach to tasks, and the ability to work under pressure.
In short, I am reliable, hard-working with strong attention to detail and eager to learn about new
technologies and business issues.

I can work well both on my own initiative and as a part of a team.

Work Experience

Teaching assistant (English / Literature courses)
Kherson State University, https://www.kspu.edu/
Kherson, Ukraine, Jan 2022 – Mar 2022
Teaching assistant for a professor of English and Literature
• Assisting a professor with instructional responsibilities
• Assisting the professor with creating and delivering learning materials in a course
• Developing assignments, quizzes, and exams to meet a course's objectives
Tools: Zoom, Microsoft Office, State Educational Platforms

Customer Support Specialist
Satoshi Tech · Full-time
Cracow, Małopolskie, Poland · Remote, Feb 2024 – Jun 2024 · 5 mos
• Provided comprehensive customer support to end-users
• Developed and maintained documentation
• Proficiently used ticketing systems to manage support requests
• Utilized scripting for optimizing repetitive tasks

Assistant Shift Leader
Satoshi Tech · Full-time
Cracow, Małopolskie, Poland · Remote, Jun 2024 – Dec 2024 · 7 mos
• Supporting the Shift Leader in carrying out their responsibilities
• Training and supporting new employees
• Addressing operational issues and problem situations during the shift
• Performing other tasks assigned by management

Tools: Jira, Confluence, Admin Panel, Intercom, Microsoft Office, Google Sheets, Google Docs
Quality Assurance Specialist
Satoshi Tech · Full-time
Cracow, Małopolskie, Poland · Remote, Jun 2024 - Present
• Evaluation of compliance with the quality standards set by the company.
• Creation and maintenance of service quality standards.
• Updating internal procedures and scripts according to changing business needs.
• Participation in the development of quality improvement processes.
• Providing feedback to employees based on quality assessment results.
• Analyzing customer feedback to identify common issues or weaknesses in support processes.
• Developing suggestions for customer service improvement based on feedback analysis.
• Maintaining records and reports based on quality assessment results.
• Identifying frequently occurring customer issues and coordinating with other departments to solve them.

VIP Support Quality Assurance Specialist

Satoshi Tech · Full-time
Cracow, Małopolskie, Poland · Remote, April 2025 - Present
• Delivering detailed feedback and performance evaluations to VIP support agents
• Identifying service gaps and providing clear, actionable recommendations
• Conducting in-depth reviews of client interactions, highlighting errors and best practices
• Developing quality checklists and structured evaluation frameworks
• Creating training materials tailored to the specific needs of VIP support
• Ensuring a personalized, top-tier customer experience aligned with company standards

Education

Kherson State University, Kherson, Ukraine, 2017 – 2022
Bachelor’s Degree (4 years) and Master’s Degree (A year and a half) in specialty of Foreign Philology
(English, Russian Languages and Literature).

Additional Courses:
2020 - English language classes (Intermediate, Furor - education center)
2025 - Essential Management Skills (International Business Management Institute - Berlin, Germany)

Skills

Languages
English – B2: Upper-Intermediate
Polish - A2: Pre-Intermediate
Ukrainian - Native
Russian - Native

Technical and soft skills:
• PC user: Windows, Microsoft Office, Zoom, Photoshop, Slide presentation
• Strong organizational and time-management skills
• Can learn quickly and demonstrate analytical approach to tasks
• Ability to work under pressure, detail-oriented person