Сервіс пошуку роботи №1 в Україні
- Файл
Arthur
Customer service manager
Розглядає посади:
Customer service manager, Cyber security analyst, Customer support representative, Technical support specialist, Technical specialist, Фахівець з кібербезпеки
Вік:
36 років
Місто проживання:
Ірпінь
Готовий працювати:
Дистанційно, Інші країни, Київ
Контактна інформація
Шукач вказав телефон та ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10899790/?puid=295937
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ARTHUR YERMAKOV
Technical Support Team Lead | Cybersecurity Operations Specialist Phone: [відкрити контакти ](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти ](див. вище в блоці «контактна інформація»)
Location: Ukraine (Remote) | LinkedIn: [відкрити контакти ](див. вище в блоці «контактна інформація»)
PROFESSIONAL SUMMARY
Accomplished Technical Team Lead with over 6 years of experience in IT infrastructure
management, NOC operations, and cybersecurity. Proven track record of leading
multidisciplinary teams (8-12 specialists) to deliver 24/7 support and security monitoring. Expert
in optimizing monitoring algorithms to improve system uptime and client retention. Hands-on
experience with SIEM, EDR, XDR, and virtualization technologies in high-pressure MSSP
environments.
CORE COMPETENCIES
● Cybersecurity: Incident Response Lifecycle, Vulnerability Assessment, SIEM
(Kibana/Elastic), EDR/XDR, NMAP, Metasploit.
● Infrastructure & Networking: TCP/IP, DNS, Routing & Switching, Firewall
Configurations, Windows/Linux/MacOS Administration.
● NOC & Monitoring: Nagios, NinjaRMM, SLA/KPI Compliance, Alert Optimization.
● Data Protection: Backup & Disaster Recovery (Veeam, Commvault), Virtualization
(VMware ESX, Hyper-V).
● Leadership: Team Mentoring, SOP Development, Resource Planning, Process
Optimization.
PROFESSIONAL EXPERIENCE
CYBEROO GLOBAL | Team Lead April 2021 – Present
● Spearheaded a technical team of 12 specialists, providing L2/L3 support and security
monitoring for international B2B clients, resulting in improved service quality and 100%
SLA compliance.
● Engineered and implemented advanced monitoring algorithms in Nagios and Ninja,
which reduced incident resolution time and directly contributed to multiple high-value
contract extensions.
● Directed team training programs for tools like Veeam and Commvault, enhancing
internal qualifications and supporting the company’s expansion into new markets
(Poland, Albania, and Ukraine).
● Optimized incident response workflows by implementing automated alerting,
minimizing client downtime and boosting overall operational efficiency.
CYBEROO | Technical Department Manager August 2018 – April 2021
● Managed 24/7 infrastructure monitoring using Nagios and Ninja, resolving critical
hardware and software issues on virtual machines (VMware/Hyper-V) to maintain high
system availability.
● Administered enterprise-grade backups and system recovery protocols via Veeam
and Commvault, ensuring 100% data integrity and zero data loss during system failures.
● Executed complex troubleshooting at the Windows OS and virtualization levels,
resolving disk space, RAM, and connectivity issues for diverse client environments.
● Automated routine maintenance tasks, keeping virtual environments up-to-date and
secure against known vulnerabilities.
CERTIFICATIONS
● Commvault Certified Professional: File System Protection, Foundation, & SQL Server
Data Protection (2022).
● Commvault Technical Sales & Services Associate (2019).
● Protecting Virtualized Environments Certification.
EDUCATION
Taras Shevchenko National University of Luhansk Master’s Degree in Information
Technology (IT) | 2006 – 2011
LANGUAGES
● Ukrainian: Native
● English: Intermediate (Professional communication)
● Italian: Elementary
Technical Support Team Lead | Cybersecurity Operations Specialist Phone: [
Email: [
Location: Ukraine (Remote) | LinkedIn: [
PROFESSIONAL SUMMARY
Accomplished Technical Team Lead with over 6 years of experience in IT infrastructure
management, NOC operations, and cybersecurity. Proven track record of leading
multidisciplinary teams (8-12 specialists) to deliver 24/7 support and security monitoring. Expert
in optimizing monitoring algorithms to improve system uptime and client retention. Hands-on
experience with SIEM, EDR, XDR, and virtualization technologies in high-pressure MSSP
environments.
CORE COMPETENCIES
● Cybersecurity: Incident Response Lifecycle, Vulnerability Assessment, SIEM
(Kibana/Elastic), EDR/XDR, NMAP, Metasploit.
● Infrastructure & Networking: TCP/IP, DNS, Routing & Switching, Firewall
Configurations, Windows/Linux/MacOS Administration.
● NOC & Monitoring: Nagios, NinjaRMM, SLA/KPI Compliance, Alert Optimization.
● Data Protection: Backup & Disaster Recovery (Veeam, Commvault), Virtualization
(VMware ESX, Hyper-V).
● Leadership: Team Mentoring, SOP Development, Resource Planning, Process
Optimization.
PROFESSIONAL EXPERIENCE
CYBEROO GLOBAL | Team Lead April 2021 – Present
● Spearheaded a technical team of 12 specialists, providing L2/L3 support and security
monitoring for international B2B clients, resulting in improved service quality and 100%
SLA compliance.
● Engineered and implemented advanced monitoring algorithms in Nagios and Ninja,
which reduced incident resolution time and directly contributed to multiple high-value
contract extensions.
● Directed team training programs for tools like Veeam and Commvault, enhancing
internal qualifications and supporting the company’s expansion into new markets
(Poland, Albania, and Ukraine).
● Optimized incident response workflows by implementing automated alerting,
minimizing client downtime and boosting overall operational efficiency.
CYBEROO | Technical Department Manager August 2018 – April 2021
● Managed 24/7 infrastructure monitoring using Nagios and Ninja, resolving critical
hardware and software issues on virtual machines (VMware/Hyper-V) to maintain high
system availability.
● Administered enterprise-grade backups and system recovery protocols via Veeam
and Commvault, ensuring 100% data integrity and zero data loss during system failures.
● Executed complex troubleshooting at the Windows OS and virtualization levels,
resolving disk space, RAM, and connectivity issues for diverse client environments.
● Automated routine maintenance tasks, keeping virtual environments up-to-date and
secure against known vulnerabilities.
CERTIFICATIONS
● Commvault Certified Professional: File System Protection, Foundation, & SQL Server
Data Protection (2022).
● Commvault Technical Sales & Services Associate (2019).
● Protecting Virtualized Environments Certification.
EDUCATION
Taras Shevchenko National University of Luhansk Master’s Degree in Information
Technology (IT) | 2006 – 2011
LANGUAGES
● Ukrainian: Native
● English: Intermediate (Professional communication)
● Italian: Elementary
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Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/10899790/?puid=295937