Elijah

EJEH OJOCHENEMI ELIJAH
Apumiri Close, PW Kubwa, Abuja, FCT, Nigeria.

Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Diligent and adaptable customer support and administrative
professional. with hands-on experience in virtual assistance, call
center operations, data entry, and customer relations. Proven
ability to meet KPIs, handle technical/logistical tasks, and
communicate effectively in dynamic work environments. Highly
motivated to contribute meaningfully to organizational growth
with professionalism and efficiency.

CORE SKILLS
Customer Service & Support, Data Entry & Management, Virtual
Assistance, Call Handling
(Inbound & Outbound), CRM Tools & Live Chat, Time
Management & Scheduling, Communication & Collaboration,
Problem Solving & Conflict Resolution, Administrative
Operations, Technical Support.

PROFESSIONAL EXPERIENCE
• CCTV Control Room
Drugmart Pharmacy and Supermarket, Gwarimpa.
August 4th till date.

. Key observation and undistracted focus to daily activities.
. Spotting and addressing any form of irregularities
. Maintaining a professional, ethical and peaceful work
environment.

• Virtual Assistant (Remote) — J&D Consulting (February
 2023– Present)

• Managed schedules, appointments, and virtual meetings
• Coordinated email communications and ensured prompt
responses
• Handled incoming calls and routed inquiries appropriately
• Provided administrative support across departments

• NYSC - Data Entry Clerk (Legal Dept.) — Federal Ministry of
Women Affairs (Nov 2023 – Oct 2024)

• Entered, updated, and verified large data sets
• Organized and structured raw data for legal and analytical use
• Ensured data integrity and corrected inconsistencies
• Remote Customer Support Agent — ARCE Professional
Contact Center (March 2022 – March 2023)

• Responded to client queries via phone, chat, email, and social
media
• Resolved technical, billing, and account-related issues
• Achieved high customer satisfaction scores and response time
KPIs

• Call Center Operator (Remote) — Online Canadian Pharmacy
(September 2021 – November 2021)
• Managed cold and warm calls for marketing and information
purposes
• Addressed customer inquiries and routed concerns
• Collaborated with team members to improve workflow
• Team Lead – BSO Representative — Nestlé Production
Company (Onsite) (2018 – 2019)
• Monitored consumer behavior and in-store product visibility
• Coordinated a third-party logistics network
 • Analyzed shopper trends and coordinated with visibility teams

. Production Associate/Line Worker (Fatima Bread) MAY 2017-
DECEMBER 2017

. My primary responsibilities, were to performs various tasks on the
production line, such as loading/unloading machines, orienting bread
for slicers, and general help with the process.

EDUCATION
• B.Sc. in Sociology — University of Abuja (2019 – 2023)
• Senior Secondary Certificate (WASSCE) — Government Secondary
School, Kubwa, Abuja (2013 – 2016)
• Junior Secondary Certificate (JSSC) — JSS Kubwa III, Abuja
(20102013)
• First School Leaving Certificate (FSLC) — Model Primary School,
Kubwa III, Abuja (2004 – 2010)

LEADERSHIP EXPERIENCE
• Team Lead, BSO — Nestlé Nigeria (2018–2019)
• Time Keeper (Punctuality Prefect) — GSS Kubwa (2014–2016)
• Treasurer — Young Catholic Students (2014–2015)
• Vice President — Block Rosary Crusade, Kubwa

TECHNICAL & PERSONAL STRENGTHS
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• High attention to detail and multitasking ability
• Proficient in MS Office, CRM systems, and virtual collaboration tools

AREAS OF INTEREST
• Customer Support & Relations, Data Management & Reporting,
Remote/Administrative Assistance, Continuous Learning & Skill
Development, Research & Process Improvement,
• Technology & Digital Communication
 REFEREES
• Mrs. Chioma Ibe Okafor
Director, Legal Services, Federal Ministry of Information.

Tel: 0803 342 2183

• Mr. Simon Umoru
• Federal Ministry of Education

Tel: [відкрити контакти](див. вище в блоці «контактна інформація»)