Ксенія

Xenia Kreidun Personal Information
She/Her
Kyiv, UA
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Skills Work experience

• good command of English both written Jan 2024 - currently — Customer Support
manager at Pexly (B2B SaaS product focused on
and spoken;
providing translation solutions via AI technology,
• strong researching and analytical skills; English)
• high level of corporate writing skills; • supporting and troubleshooting customers’
• responsibility and pedantry, requests via emails and chats;
proactiveness and team-player attitude; • cooperation and reporting to
• basics of digital and social media DevOps/CS/Sales//Marketing team;
marketing; • invoicing;
• graphic design experience; • 6 languages Help Center development from
• Hubspot, Intercom, Atlassian products, scratch: writing how-to articles, managing the
Adobe Illustrator, Adobe InDesign translators team, creating the layout of articles
and maintaining HC relevancy according to
Education the product updates and releases;
• Product Guide and other documentation
The V.N.Karazin Kharkiv National
creation;
University, 2012-2016
The School of Foreign Languages, Dec. 2022 - Nov 2023 – freelance interpreter and
Department of Oriental Languages and editor to photo-journalists;
Intercultural Communication
Apr 2021 - Nov 2021 – Email marketing specialist
Bachelor of Philology, Translator of the at GOSTY app
Chinese and English languages • developing email marketing strategy;
• implementing integration between app and
email-service;
Volunteering
• designing and copywriting of email templates
Feb. 2023 – bus-trip coordinating and and push-notifications;
escorting refugees to Germany at Helping Mar. - Dec. 2020 – Customer Support Team Lead
To Leave NGO
at SupportYourApp (Email & SMS automation
Aug. 2023 - currently – organizing and ecommerce marketing product, B2B SaaS, 24/7
fundraising for FPV drones and cars for chats/emails, English)
UAF
• 12 support agents team management
• supervising Key Accounts/sensitive
Hobbies customers from US and Europe;
cat-parenting, workouts at a gym, house • troubleshooting complex issues:
plants, hiking, learning art- and world deliverability, segmentation discrepancies,
history, dj-ing, jewelry design email editor and automation workflows setups;
• working with 1-star reviews and negative
customers' feedback;
• KPI-management, scheduling, team-building
organization;

Oct. 2018 - Aug. 2019 – Customer Support
Representative at SupportYourApp