Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10973915/

Досвід роботи

Customer support representative

з 09.2024 по нині (11 місяців)
Uniwell, Дистанційно (IT)

- Providing prompt and high-quality resolution to customer inquiries;
- Communicating with customers via relevant support channels (Zendesk);
- Reviewing and moderating AI-generated responses;
- Maintaining strong knowledge of our products, processes, and policies;
- Staying up to date with product updates and releases;
- Sharing feedback to help improve products and the user experience.

Customer support representative

з 08.2022 по 04.2025 (2 роки 8 місяців)
Wentrum, Київ (IT)

- Maintaining knowledge of products and services offered by the company;
- Resolving and identifying customer's issues "on spot" while maintaining a positive image of the company;
- Communication with customers via various channels of communication, including phone support, Live Chat, and email;
- Above and beyond service, without hurting the interest of the company;
- Constant improvement and personal growth as a professional to improve quality of the service and company's image- Maintaining knowledge of products and services offered by the company; - Resolving and identifying customer's issues "on spot" while maintaining a positive image of the company; - Communication with customers via various channels of communication, including phone support, Live Chat, and email; - Above and beyond service, without hurting the interest of the company; - Constant improvement and personal growth as a professional to improve quality of the service and company's image

Real estate manager

з 10.2020 по 10.2022 (2 роки)
Quattrhouse, Київ (Нерухомість)

- Performing comparative market analysis to estimate properties’ value
- Intermediate negotiation processes, consult clients on market
conditions, prices, legal requirements, and related matters, ensuring a
fair and honest dealing
- Provide guidance and assist sellers and buyers in marketing and
purchasing property for the right price under the best terms
- Prepare necessary paperwork (contracts, deeds, closing statements
etc)
Remain knowledgeable about real estate markets and best practices

Project Manager/Sales Representative

з 07.2019 по 08.2020 (1 рік 1 місяць)
NEO SYSTEM, Київ (Будівництво, архітектура, дизайн інтер'єру)

- Cooperate with designers to create accurate product and sales-
oriented marketing interactions and experiences
- Develop project concepts and maintain optimal workflow
- Reaching out to customer leads through cold calling
- Building and maintaining client relations
- Solve problems for clients by developing innovative and tailored sales
solutions
- Possessing a deep knowledge of the business product

Освіта

КНЛУ

Японська мова і література, Київ
Незакінчена вища, з 2012 по 2016 (4 роки)

Знання і навички

• Здатність до навчання
• Zoiper
• Zendesk
• Tawk

Знання мов

• Англійська — просунутий
• Українська — вільно
• Японська — середній

Додаткова інформація

Розглядаю виключно remote.