Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10980127/

Досвід роботи

Dispatch Team Lead

з 01.2025 по нині (1 рік 11 місяців)
AutoBidMaster Ukraine, Житомир (Автобізнес та автосервіс)

Lead 5 dispatch agents supporting high-volume US vehicle transportation operations and 20K+ annual orders.
Monitor operational KPIs, team performance, carrier performance, and dispatch workflows to identify bottlenecks and drive process improvements.
Contributed to a 40% reduction in average vehicle pickup time, from 2 days 20 hours in 2024 to 1 day 16 hours in 2025, through workflow improvements and operational coordination.
Manage 20-30 preferred carrier partners on priority routes, negotiating rates, coordinating capacity, resolving issues, and monitoring service quality within a broader network of transportation providers.
Support revenue and customer retention objectives through reliable service delivery, issue resolution, and strong relationships with carrier partners and internal stakeholders.
Redesigned escalation workflows and introduced Trello-based tracking for 100+ complex cases annually, helping identify recurring issues and inform the development of a dedicated dispute and loss recovery module in the company CRM.
Restructured team workflows to strengthen individual ownership, reduce Team Lead dependency, and improve cross-functional communication; trained and developed 11 dispatch agents through onboarding, coaching, QA, and process training.
Maintained a 5.0/5.0 Central Dispatch vendor rating across 18K+ platform reviews, reflecting consistent carrier communication and service quality; use Excel, ChatGPT, and Claude for operationalanalysis, documentation, and workflow optimization.

Training manager

з 06.2023 по 01.2025 (1 рік 8 місяців)
Autobidmaster LLC, Житомир (Автобізнес та автосервіс)

Trained and onboarded 11 agents.
Built and maintained training materials, quality standards, and agent development tracking for the dispatch team.
Developed onboarding programs and training materials for new agents
Conducted regular QA audits of agent calls, emails, and written interactions to maintain quality and identify coaching opportunities
Documented team processes and tracked agent development

Dispatcher

з 08.2022 по 05.2023 (10 місяців)
Autobidmaster LLC, Житомир (Автобізнес та автосервіс)

• Coordinated vehicle pickups and carrier assignments across US states, managing 2k+ shipments annually
• Communicated with carriers via calls and emails - confirming availability, negotiating rates, and ensuring on-time pickup
• Handled order updates, delay notifications, and issue resolution with internal teams
• Maintained accurate shipment records and tracking in internal CRM system

Освіта

Житомирська політехніка

Менеджмент, Житомир
Вища, з 2022 по 2024 (2 роки)

Житомирський державний університет імені Івана Франка

Навчально-науковий інститут іноземної філології, англійська мова, Житомир
Вища, з 2018 по 2022 (4 роки)

Додаткова освіта та сертифікати

Strategic marketing, Projector Institute

2024
Сертифікат

Project Leadership

2023
Сертифікат

Digital Marketing: Fundamentals, Google

2026

Знання і навички

• AI-інструменти
• Ділове листування
• MS Teams
• MS Excel
• Zendesk
• Trello
• Confluence
• Відповідальність
• Ведення CRM
• Ведення телефонних переговорів
• Організованість
• Доброзичливість
• Уважність
• Адаптивність
• Дисциплінованість
• Leadership
• Team management
• Onboarding for staff
• Stakeholder management
• Strategic planning
• Performance optimization
• Operational management
• Management of transport logistics

Знання мов

• Англійська — просунутий
• Українська — вільно
• Польська — початковий

Додаткова інформація

Operations coordinator with 4+ years of experience in international operations, team leadership, process improvement, and partner management within an online vehicle auction and transportation ecosystem. Experienced in coordinating high-volume workflows, monitoring operational KPIs, improving service efficiency, resolving complex issues, and collaborating across Operations, Sales, Warehouse, Finance, and external partners. Operational leadership with team development, quality assurance, and structured process improvement. Interested in Business Operations, Commercial Operations, Marketplace Operations, and data-informed decision-making in an international business environment.

Tools: Zendesk, Confluence, Trello, CRM, Google Workspace, ChatGPT, Claude, Excel